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When will this pull foward over payment of benefits be resolved?
If you're talking about what I think you're talking about, yesterday my regional claims specialist performed transactions on two claims that had an overpayment issue because the wrong pot of money was pulled forward in February when the "pull forward" programming ran. It took a week or two to get the fix, but last night she put in the transaction and I looked at the claims today - they were fixed. During the day today I emailed her with two others in the same situation. She put the transactions in today and hopefully they, too, will be fixed when the system processes overnight tonight.
I can't tell you what the fix is because I don't know. There are some things that people higher up the ladder have access to do, so we have to go through them to get things fixed. I would recommend that you contact your local office and talk to a supervisor that you can explain you have a "pull forward overpayment with 15 pay type codes" (this is the problem I think you're saying you have - but perhaps your issue is different?) and see if the regional claims specialist for your area can also perform a fix.
He gets paid for what he does. Nobody in the right mind is going to have a job this boring from 8 to 5, then come home and spend 3 hours a day volunteering to help unemployed people who sleep all day and then wake up to have their benefit questions answered at night. He thinks of all of you (us) as handout junkies, as most of NCESC employees do. He talks with a script, and if its off the script, he gets mad and talks down like he did in my case.
I apologize that I wasn't able to offer you any assistance with your unemployment, that you benefited not one time from any information I provided on this thread. If I remember correctly, most of your concern was about the Tier 3 (and now Tier 4) programming delays. I don't know anything about that, I don't work in the IT Department. I only know something when we're finally given updates. And when I found out something new (which admittedly is not very often), I made sure to relay the information. No one, not even the most seasoned consultant, knows everything about unemployment. It's a complex program which has become even more complex.
Yes, I get paid from 8:00-5:00. But I clock out at 5:00 and in the evenings and on weekends when I'm on City-Data, it's unpaid. Hard to imagine, I know...a State employee providing a little extra assistance beyond what's required. Being on here is not part of my job. But I didn't mind doing it when I knew that some people have had a heck of a time trying to get their questions answered either due to busy signals or being provided inadequate information once they did get through. My answers weren't perfect, in part because I can't see people's claims from here (and "here" is at home), I can only go by what's written in the message. In three extreme situations when I wasn't sure what was going on with a threadmember's claim and they couldn't seem to get a straight or consistent answer from whom they'd been dealing with (different people, different day sometimes), I offered my work number to contact me at work the next day (which they did) and I was able to evaluate it for myself.
You really don't know anything about me or what I think to accuse me of thinking of everyone as "handout junkies". That thought never even crosses my mind, ever. Here's my view of unemployment benefits: Our duty is to pay those who qualify and are otherwise eligible every penny to which they're entitled, but not a penny more. But we also have a duty to protect the (unemployment) fund. So those that are not eligible or do not meet the requirements should not be paid. It's not a handout meant to provide a permanent living. But for those that meet the eligibility requirements and are diligently following the program requirements, let the benefits flow. That's what they're there for. Nothing about my view is scripted, by the way.
When Frrrunkis! started the thread, I thought "I know something about that I can answer". Then another question from someone else. And another. And sometimes a page or two full of questions in one day. I didn't expect the thread to explode, as I don't think Frrrunkis! did either. But seemingly a lot of inconsistent information is given out (if you can even get through) when people call about information on their claim.
Look, I don't want to fight or argue, I am a very non-confrontational person. Can't stand it, actually. I only know so much. There is a lot I don't know, and a lot that isn't shared with us. The Local Offices, for whatever reason, simply aren't kept informed of certain things (programming dates, for example) on a regular basis.
With all of that said, I have decided that I've answered my last question on this thread. I spend my entire day dealing with claim problems, payment and eligibility issues, putting out fires, dealing with dissatisfied individuals, trying to assist with employment searches, coordinating our RES program in the office, communicating with employers, and on and on and on. Yes, that IS my job, and I do it daily. But this thread in the evenings is NOT my job, and my day job is more than enough to keep me on my toes.
Thanks, everyone for your appreciation and I wish you all the best of luck.
..... With all of that said, I have decided that I've answered my last question on this thread. I spend my entire day dealing with claim problems, payment and eligibility issues, putting out fires, dealing with dissatisfied individuals, trying to assist with employment searches, coordinating our RES program in the office, communicating with employers, and on and on and on. Yes, that IS my job, and I do it daily. But this thread in the evenings is NOT my job, and my day job is more than enough to keep me on my toes.
Thanks, everyone for your appreciation and I wish you all the best of luck.
Thank you so very much for your many months of giving and consideratrion, it has been greatly appreciated. I have worked for the state, in the IT dept so I have a slight insight into what that nightmare must be like. And working for a state agency is no picnic especially during a "crisis" type of situation.
Although I hate to lose your knowledge base and insight I completely understand and regret that some felt the need to take their frustrations out on you. Frankly, you put up with the insults and personal barbs much longer than I would have! And with a much more patient demeanor than I could have maintained.
So, again, thank you. Many are indebted to your kindness and you calmed many a nerve, many a time...bless you...
/bow
I apologize that I wasn't able to offer you any assistance with your unemployment, that you benefited not one time from any information I provided on this thread. If I remember correctly, most of your concern was about the Tier 3 (and now Tier 4) programming delays. I don't know anything about that, I don't work in the IT Department. I only know something when we're finally given updates. And when I found out something new (which admittedly is not very often), I made sure to relay the information. No one, not even the most seasoned consultant, knows everything about unemployment. It's a complex program which has become even more complex.
Yes, I get paid from 8:00-5:00. But I clock out at 5:00 and in the evenings and on weekends when I'm on City-Data, it's unpaid. Hard to imagine, I know...a State employee providing a little extra assistance beyond what's required. Being on here is not part of my job. But I didn't mind doing it when I knew that some people have had a heck of a time trying to get their questions answered either due to busy signals or being provided inadequate information once they did get through. My answers weren't perfect, in part because I can't see people's claims from here (and "here" is at home), I can only go by what's written in the message. In three extreme situations when I wasn't sure what was going on with a threadmember's claim and they couldn't seem to get a straight or consistent answer from whom they'd been dealing with (different people, different day sometimes), I offered my work number to contact me at work the next day (which they did) and I was able to evaluate it for myself.
You really don't know anything about me or what I think to accuse me of thinking of everyone as "handout junkies". That thought never even crosses my mind, ever. Here's my view of unemployment benefits: Our duty is to pay those who qualify and are otherwise eligible every penny to which they're entitled, but not a penny more. But we also have a duty to protect the (unemployment) fund. So those that are not eligible or do not meet the requirements should not be paid. It's not a handout meant to provide a permanent living. But for those that meet the eligibility requirements and are diligently following the program requirements, let the benefits flow. That's what they're there for. Nothing about my view is scripted, by the way.
When Frrrunkis! started the thread, I thought "I know something about that I can answer". Then another question from someone else. And another. And sometimes a page or two full of questions in one day. I didn't expect the thread to explode, as I don't think Frrrunkis! did either. But seemingly a lot of inconsistent information is given out (if you can even get through) when people call about information on their claim.
Look, I don't want to fight or argue, I am a very non-confrontational person. Can't stand it, actually. I only know so much. There is a lot I don't know, and a lot that isn't shared with us. The Local Offices, for whatever reason, simply aren't kept informed of certain things (programming dates, for example) on a regular basis.
With all of that said, I have decided that I've answered my last question on this thread. I spend my entire day dealing with claim problems, payment and eligibility issues, putting out fires, dealing with dissatisfied individuals, trying to assist with employment searches, coordinating our RES program in the office, communicating with employers, and on and on and on. Yes, that IS my job, and I do it daily. But this thread in the evenings is NOT my job, and my day job is more than enough to keep me on my toes.
Thanks, everyone for your appreciation and I wish you all the best of luck.
jdljr,
I did not even bother to read all the posts before this, but I read enough to see a few derogatory remarks that would push me to my limit, as has apparently happened.
I believe I am one of those that you so kindly offered your work ph# and helped me make some sense of all the confusing and erroneous info I was hearing, and I thanked you then, and thank you now. I would submit to the poster who suggested someone is cray to work this job all day and then do it on their own time.....not necessarily true. Thankfully, this world still has a few decent, good people left in it, and I know first hand that jdljr is one of them. I think jdljr happens to be one of those people who gets gratification from helping people...I am the same way & when I was working, often worked "after hours" to help people & did so wholeheartedly with no motives other than the satisfaction of knowing I did the best I could that day. I guess I'm crazy, too, but knowing that more folks appreciated it than not, made it worth the effort.
jdljr--I don't blame you from "resigning" here, but hope you will reconsider. I assure you that more people need your help & the vast majority of us on here are quite appreciative of your time & effort spent here. I certainly hope you will reconsider. I know you are not obligated to do so, but I truly believe that what goes around, comes around, that you reap what you sow....the essence being I think you will be blessed/rewarded in some way for what you do. So, again, I hope you will reconsider, ignore the trolling, and just continue to do what you are so good at. My best to you.
Thank you for all you do here on the thread and at your office. Your assistance IS very much appreciated!
This is my first post. I usually sit back and just read but I wanted to post this note to let you know that you have really given me encouragement. I now know that someone out there is giving us facts. That someone is in our corner.
I have had several panic attacks over the past week..Benefits Exhausted still jumps out when I open my claim screen. I am so worried about how I'm going to feed myself, keep my electricity on and have a roof remain over my head because I have no one to assist me. I live UI check to UI check. I miss one and I have not a dime. A lot to worry about. I was petrified until I discovered this forum.
I have called ....I have written top ESC Officials...Senators and my State Representatives. But the most information that made any sense came from this thread. Don't get me wrong, I have received responses, but they all have handed me off to someone else or given me information that just didn't make sense from a logical perspective.
My benefits are still exhausted (02/27/10 was my last WE date), I never received any letter stating I was or not eligible for additional benefits (although I am almost certain that I am). But my fears were calmed when I saw that so many other people were experiencing the same issues. ESC is overwhelmed and I just have to wait my turn. It is that simple. I'm just going to file my certification on Sunday as I usually do.
Don't get me wrong, I am still furious because I was an Information Systems Manager and I believe this mess with the computer systems could have been avoided with proper oversight. I even offered my services to Mr. David Clegg (ESC Deputy Chairman & Chief Operating Officer) who I have been corresponding with...told him I needed a job. lol. I also know that the State has limitations and the equipment being used in antiquated. But this forum is not the place to take out my anger. I reserve that for my legislators. The people that I can ensure won't get a paycheck at election time if I don't get my benefits very soon. Come Monday I will be ringing there phones off the hook and diligently emailing hourly updates as to the status of my benefits! Someone has to stress to them that this is unacceptable. If they don't rectify this problem now, In 30 days (or sooner) when the full Unemployment Bill is passed all the systems are likely to completely freeze up and shut thousands of North Carolinian's off their benefits again. But that is another story.
Once again, I thank JDLJR! I understand you are only a small fish in a big pond and you have no control over programmers or other management but thank you for the information you can provide us to at least slightly calm our nerves.
I think it's more than a bit hyperbolic to characterize remarks directed at jdljr and NCESC (not the same thing, BTW) as abusive, trolling, and derogatory. If anything, I find the overall restraint and lack of anger directed at NCESC here and elsewhere to be astonishing, given their epic and consistent failure on implementing EUC. If jdljr chooses to take remarks directed at NCESC personally, that cannot be helped. As for comments directed specifically at him, I think some are warranted. Having said that, anyone who has spent time on the Internet knows it can be a rough neighborhood. And to withdraw because a bit of flame is directed one's way would mean most of us would not spend much time online.
I have been coming to this thread at all and only because of jdljr's remarks here. I value his remarks as the sole, slim source of useful information coming out of NCESC, but at the same time, the bulk of it is really just "wait and see." I find that to get anything of value from his remarks, I have to read between the lines most of the time.
As for taking crap on the job and then receiving crap here, I can sympathize that that could get old real quick. And if jdljr needs to leave, that makes sense. I'd do the same. I don't know what his situation is like at work, whether it's frustration and friction with his superiors. I'm sure it's stressful. If it is indeed true that he has contributed his time here in the off hours (and not on company time), then I extend thanks.
But let's be clear... NCESC deserves to feel heat. At best, they are incompetent. At worst, they are deliberately withholding funds. "Protecting the fund" as jdljr says.
I think others get much more value out of jdljr's remarks than I do. I get some, but jdljr seems to be a professional in that he speaks the company line. Which is fine. In most cases, that's a virtue. But it sort of plays like most post-game interviews with athletes who know that the smartest play is just to mouth the same cliche to avoid getting caught in a media bear trap. As Rasheed Wallace said in that famously funny post-game interview: "Both teams played hard."
I don't really think the thread will change much without jdljr, but the majority of the posters here seem to feel otherwise. It would be a shame if he left, since some people seem to gain value or comfort (apparently) from his posts. In that regard, my opinion seems to be in the minority.
However, if NCESC did their job properly, NONE of us would be spending our valuable time on a message board like this. We are here begging for scraps of info because NCESC has so completely, so thoroughly, so totally cocked up on this most straightforward of tasks.
Like I said, they deserve to feel heat. Abuse? NCESC has perpetrated a much more damaging abuse than a couple of f-bombs dropped on a message board. Like it or not, jdljr is employed as the interface between a belligerent and/or incompetent NCESC and the public. I can understand why he would not want to put up with that off the clock, but he certainly can't find that kind of anger and vitriol surprising.
I think it's more than a bit hyperbolic to characterize remarks directed at jdljr and NCESC (not the same thing, BTW) as abusive, trolling, and derogatory. If anything, I find the overall restraint and lack of anger directed at NCESC here and elsewhere to be astonishing, given their epic and consistent failure on implementing EUC. If jdljr chooses to take remarks directed at NCESC personally, that cannot be helped. As for comments directed specifically at him, I think some are warranted. Having said that, anyone who has spent time on the Internet knows it can be a rough neighborhood. And to withdraw because a bit of flame is directed one's way would mean most of us would not spend much time online.
I have been coming to this thread at all and only because of jdljr's remarks here. I value his remarks as the sole, slim source of useful information coming out of NCESC, but at the same time, the bulk of it is really just "wait and see." I find that to get anything of value from his remarks, I have to read between the lines most of the time.
As for taking crap on the job and then receiving crap here, I can sympathize that that could get old real quick. And if jdljr needs to leave, that makes sense. I'd do the same. I don't know what his situation is like at work, whether it's frustration and friction with his superiors. I'm sure it's stressful. If it is indeed true that he has contributed his time here in the off hours (and not on company time), then I extend thanks.
But let's be clear... NCESC deserves to feel heat. At best, they are incompetent. At worst, they are deliberately withholding funds. "Protecting the fund" as jdljr says.
I think others get much more value out of jdljr's remarks than I do. I get some, but jdljr seems to be a professional in that he speaks the company line. Which is fine. In most cases, that's a virtue. But it sort of plays like most post-game interviews with athletes who know that the smartest play is just to mouth the same cliche to avoid getting caught in a media bear trap. As Rasheed Wallace said in that famously funny post-game interview: "Both teams played hard."
I don't really think the thread will change much without jdljr, but the majority of the posters here seem to feel otherwise. It would be a shame if he left, since some people seem to gain value or comfort (apparently) from his posts. In that regard, my opinion seems to be in the minority.
However, if NCESC did their job properly, NONE of us would be spending our valuable time on a message board like this. We are here begging for scraps of info because NCESC has so completely, so thoroughly, so totally cocked up on this most straightforward of tasks.
Like I said, they deserve to feel heat. Abuse? NCESC has perpetrated a much more damaging abuse than a couple of f-bombs dropped on a message board. Like it or not, jdljr is employed as the interface between a belligerent and/or incompetent NCESC and the public. I can understand why he would not want to put up with that off the clock, but he certainly can't find that kind of anger and vitriol surprising.
Mr. Janes,
I do not wish to get involved in vollying remarks with you. THis reply shall be my one & only.
Wow-awesome, just awesome. Your post is, well, out there. I have always felt jdljr's explanations pretty clear & concise...not vague at all. Some people just communicate and comprehend on different levels. It is unfortunate if you have felt like you had to "read between the lines." Personally, and from what I gather having read nearly every page of this thread, most others have found his guidance and explanations to be invaluable. I had NO CLUE what was happening until I found this forum. Yes, it is shameful that we have to come here for info, but it is what it is. It's government, for goodness sake! Thank GOD that someone with true humanitarian compassion is out there who actually has care & concern for helping people through a very difficult time. He openly admits he doesn't know everything. He is basically "volunteering" information here & anyone who would even consider spewing any anger and vitriol toward him is, well, a troll. Remember that he does not run ESC. It's not like he can go into work & wave a magic wand & fix everything. He is a trained, competent claims rep, who I'm sure deals with his share of frustration. Bear in mind that these newly added tiers are unprecedented. These are uncharted waters. The sytem is antiquated. Yes, it's a mess in many cases. But jdljr is just trying to help when he can, within the scope of his particular discipline and knowledge base. Won't do a darn bit of good to scold him for programming issues. Not his area. So, it's ludicrous for anyone to complain to him about the shortcomings of this or that, or who perpetrated what. He doesn't make the rules, he just tries to explain them....and generously so. And beyond that, ESC is his employer. I doubt you would like to listen to anyone criticize your employer. If you want to vent, this particular thread is really not the appropriate outlet. And the youtube video????
This being a public forum, you are entitled to express your opinion. Others have, too. Each time jdljr has handled himself tactfully and professionally. It's unfortunate that you do not find the information particularly helpful, but the vast majority of us do and I think it's a shame that b/c a few insist on venting AT HIM, the thread is ruined for the rest of us. Yes, the thread will change without him, make no mistake. And the ones who ticked him off enough to stop posting are TROLLS. I may check back in a few days in hopes he has a change of heart, but if he isn't back, I won't return either & I doubt I'm alone.
Good luck to you jdljr! You've spent alot of time in this thread, and I commend you for handling so many repetitive questions. And right on, I expected this thread to be all of 2 pages at most, with my inane question. Sorry the "fun" has been spoiled, but I do thank you for a whole host of answers that helped make us all a little more sane.
As the great Michael Scott (The Office) once said, "May God guide you in your quest." Take care.
Quote:
Originally Posted by deerest
Yes, the thread will change without him, make no mistake. And the ones who ticked him off enough to stop posting are TROLLS. I may check back in a few days in hopes he has a change of heart, but if he isn't back, I won't return either & I doubt I'm alone.
I haven't been in this thread in a couple of weeks and see some things have happened. I just stopped by to let you guys know that the Debit Card is a SCAM. I got the EPPICARD from the state a couple weeks ago and followed the rules, by going to a Wachovia ATM. Well, turns out, I checked my balance this morning and found $1.50 missing. Being the thrify, penny-pinching watcher I am, I called the 800 number to see whats up. Here's where the real drama started. While on hold, I retrieved the documentation I got with the card, just to double check my info. According to that misleading, and huge messy pamplet, we're allowed 2 free monthly ATM withdrawals as long as it has a Mastercard Logo at a Wachovia ATM, or you can choose to go INSIDE of any bank that is a Mastercard affiliate. Turns out, we have just one Wachovia bank here, which is way out of the way, but I went there and followed the rules.
The first lady that helped me said that I took money from a Wells Fargo atm. I was adamant that I went to a Wachovia. She and I went back and forth on this. I told her we don't even had a Wells Fargo bank anywhere near this county. She put me on hold to "review some stuff" and needless to say I got hung up on. Disconnected.
I called again, this time I was going to record the conversation on my phone. Big mistake. They didn't like that. When "Noell" answered he noticed the beeps on my phone and I told him that I was recording the conversation, and if that was ok, he said "sure". Then I went through the routine again, gave him my social, address, pertinent info, and he said the same thing the first lady said...then it dawned on me about the big banks merging. Ahhh! A light went off. I think Wachovia and Wells Fargo merged, and suggested that this new merger was the likely culprit of stealing the unemployed's money, and he sort of took things offensively and asked me to be put on hold.
He never returned, but his supervisor did. The supervisor came on the phone and immediately voiced his companie's line that a recording of a conversation is against their rules and that I had to be disconnected. I asked that if I ceased recording , is that ok. He said No. Then hung up.
I called a third time, this time not recording. Turns out " Noell" answered the phone and I laughed and stated I'm not recording this time, he said thats fine and asked my initial info again, and when I stated all that, he asked if I could be put on hold again. I knew he'd never return. He didn't, once again, the supervisor got on and asked what my problem was. I stated to him what I was reading on the EPPICARD rules, and why are they stealing money from potentially thousands, even hundreds of thousands of North Carolina unemployed every week? He said the banks merger has caused some "unforeseen" issues with the card, and people were being charged because the ATM isn't technically a Wachovia ATM anymore, but that if you go INSIDE that bank, you wouldn't be charged that. Obviously the average person is going to think that an ATM on a Wachovia Building is indeed a Wachovia ATM, so I said I bet many folks are being charged fraudently each time they used this ATM across the state. Sadly, choices are limited on this card.
Long story short. I stated that I was going to report this company to the media and the state Employment Office to notify them of the shady, underhanded mis-charging going on. He really got a little nervous and said he'll see what he can do. He put me on hold, and I was sure to never hear anything from him again, but he returned with a $1.75 adjustment to my account (he says--I still have yet to verify, but I'm scared to check again because there's a limit on that too!) . So, supposedly this is resolved and in the future I now know that this company is making a LOAD of money each week on folks on all the $1.50 fees they're charging to accounts. This is a shame. The bank merger thing is going to be their loophole out of this too, I'm afraid. There must be something like 500,000 people in NC with one of these cards with their weekly benefits. And to think how many of these are searching out an ATM at a Wachovia Bank, and yet are still being charged this fee each time. Banks are just getting more and more brazen with their thievery. It's really getting scary as to what they can get by with now.
I've since contacted a Whistle Blower media organziation in the Charlotte market to expose this trick. Hopefully, others can get refunded their money as I have, with out having to go through several phone calls and all the hassle I had to contend with.
When President Obama signed the stimulus bill, loaning (and partially giving) several Big Banks stimulus money, he stated he and the American people, were going to be watching them to make sure there was no abuse of funds. Already, one of these big banks (Wachovia-Wells Fargo) is actively seeking out ways to legally steal from the poorest of the population--the ones on unemployment. Its really astounding that this bank thinks that they can get by with this type of fraudelence, again. Yet, on the phone I could tell simply by the tone and the conversation I had with 3 different persons, that the banks have no intention at all of letting a shady-earned dollar slip past them. Its theft. Pure and simple. Now I'm going to contact the President himself, along with several of my states (and other states) representatives to let them know that American Banking is alive and well, and that their corporate leaders will use every device and means at their disposal to rip off the unsuspecting prey. They're like venomous snakes who like in the brush thickets, secretly waiting to pounce at any and every opportunity. Its sickening.
Last edited by RobertNC; 03-06-2010 at 06:56 AM..
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Take care.
