I have been a customer with one two year hiatus since 1997
Once in awhile my bill has run late but the only time they ever "threatened" me with disconnect is past 30 days. FWIW I have never ever not once in all those years gone past 45 days. Sometimes though I go 2 weeks, max.
Well today I get an email from an email address that has not been associated with my account for years threatening to disconnect. I call customer support (who does regularly use the email account associated with my account) and they verify the email from
verizonwiress@email.vzw.shop.com directing me to the a *different* web page is valid. My call was that I was concerned with phishing.
There was no dire warning of any type when I decided not to follow the links in the email and log into the normal verizon site. There was no email to the address asssociated with my account or text to my phone.
What gives? They said 10 days late and we disconnect. Is that NEW? I paid the bill then they ask me when I am going to pay the balance. YOu know the balance which is not due untile DECEMBER?
I pay my bills. My credit score is 750. My lapses into a late verizon bill are not frequent.