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If a new person is not trained properly and was hired to work in a new field then it will always be situations they need help with the first 6 months. Now everyone who is new will be scared to ask questions and take things in their own hands and do something wrong.
Are you being dense on purpose?
As one of my early managers said, "do not come to me with a problem unless you have a suggestion for a solution." That advice served me well for the rest of my career.
It doesn't mean that your suggestion will be acceptable, of course, but it will get you to THINK. It's not training, or having lots of help that makes a successful.employee. It's being smart, and believe it or not, barring a disability, that is usually a choice.
If a new person is not trained properly and was hired to work in a new field then it will always be situations they need help with the first 6 months. Now everyone who is new will be scared to ask questions and take things in their own hands and do something wrong.
solution, person hired wasn't right for the job, fire them and hire a better person?
what does training have to do with trying to resolve it yourself? get out the manual, call support, ask coworkers first or ask to be retrained
if a mistake is made, use it as a learning experience and correct it then don't repeat it
I have to ask. What is the job vs your background and how much training did you get?
Basically other than first job out of college, I've been expected to be a self starter, self trainer, and develop others. Even the formal training I get is not on how to do the job, but knowledge and skill development for future jobs. Our training programs are based on the idea than employees are educated, capable individuals who need general guidance, not hand holding.
Heck, most of my career has been more of "you know what to do, go figure it out and do good things." Even my current micromanager doesn't know what I really do. He can't say "no" to the questions I don't ask.
Eligibility specialist for state childcare and my background is case management. My trainer when I started was awful and I had to learn by messing up and got the hang of it after about 7 months to a year. My first 4 months I was asking questions everyday but not the same person.
Obviously, that is what she wants the employees to do. Try. Not lazy, it's called time management. And employees are hired to do a job.....eventually if employees can't be bothered to do their job those employees get fired.
I hate those kind of managers who expect their employees who never work in their field before to know everything and throw them in the fire without them having a clue.
I have a feeling its this kind of situation but I think most employees know when to ask for help.
If you tried and resolving the issue theres nothing wrong with asking for help.
Sounds like the manager was just being blunt and telling the hard truth. I always preferred those types of managers over the wishy-washy politically correct ones. I'm sure the employees took offensive to it and will somehow get the manager transferred to another team.
I don't think the email went over too well with the newer employees. Not saying you supposed to ask 6 questions a day but I don't think the email was necessary
Well, when you become the supervisor you can handle it a different way and not send an email.
The fact that you don't get the reason for the email asking the employees to essentially try harder to find solutions before coming to her leads me to believe that you haven't had a lot of work experience.
If you sincerely feel like you cannot adequately do your job, and there is nothing that you can do about it yourself, like researching and learning something on your own time, or seeking help from a co-worker than you should look for a job more suited to your skill level.
It also would help if we knew what type job you are speaking about. There would be vast differences in any advice if you were a 911 Operator vs a Floor sales person.......So, fill in the blanks...you might get more helpful advice.
Well, when you become the supervisor you can handle it a different way and not send an email.
The fact that you don't get the reason for the email asking the employees to essentially try harder to find solutions before coming to her leads me to believe that you haven't had a lot of work experience.
If you sincerely feel like you cannot adequately do your job, and there is nothing that you can do about it yourself, like researching and learning something on your own time, or seeking help from a co-worker than you should look for a job more suited to your skill level.
It also would help if we knew what type job you are speaking about. There would be vast differences in any advice if you were a 911 Operator vs a Floor sales person.......So, fill in the blanks...you might get more helpful advice.
The email bothered me because it is people who just started not too long ago and now they maybe fearful to ask questions. So I'm thinking about myself 3 years ago and how I would be confused since I just started.
The job is processing applications for people wanting state childcare. I came from a case Manager background so it took me a while to master the job. Plus the trainer seems like she no longer trains like she is supposed to so I'm confident people don't know what the hell they are doing.
The email bothered me because it is people who just started not too long ago and now they maybe fearful to ask questions. So I'm thinking about myself 3 years ago and how I would be confused since I just started.
The job is processing applications for people wanting state childcare. I came from a case Manager background so it took me a while to master the job. Plus the trainer seems like she no longer trains like she is supposed to so I'm confident people don't know what the hell they are doing.
Processing applications is not something that should take 6 months to learn. Unless the state is constantly changing regulations, it should be a process that flows once you understand the steps.
If you have been there 3 years, you have undoubtedly learned a system of how to do this. One way to make yourself stand out would be to figure out where the gaps in training are and come up with a form, manual or set of instructions for new hires that explains the process.
Then you could take it to your manager AND her manager and offer it as a process improvement. It shows mastery and initiative.
I assume you are helping your co-workers when they have questions?
My husband owns a business and he complains about this, a few questions yes, a constant barrage of questions no, not acceptable. He does have tons of other work to do his primary responsibility is not to walk you through every step of your job.
As a preschool teacher of 3 year olds i still encourage them at that young age to try to work out their problems with others and when they ask me an obvious question I will respond what do you think is the answer? Start them young thinking for themselves and learning how to deal with social issues.
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