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There are some things that can only be resolved at state headquarters which is not in the manual.
I get it, I work in an office where different people have access and are responsible for certain things.
If company B wants a check yes I can cue it up to print but depending on the amount I may need two signatures. Only one party may be in the office and I'm left explaining that to the annoyed vendor that they will have to wait until the next business day.
Not exactly the same thing but I totally understand what you are talking about with processing the applications at 4:45 and the office closes at 5p. YOU may be there past 5p but that doesn't mean the switchboard will still be on to transfer phone calls to party you need to reach in the other office.
I get it, I work in an office where different people have access and are responsible for certain things.
If company B wants a check yes I can cue it up to print but depending on the amount I may need two signatures. Only one party may be in the office and I'm left explaining that to the annoyed vendor that they will have to wait until the next business day.
Not exactly the same thing but I totally understand what you are talking about with processing the applications at 4:45 and the office closes at 5p. YOU may be there past 5p but that doesn't mean the switchboard will still be on to transfer phone calls to party you need to reach in the other office.
Am I right?
I don't get paid for OT so I have to be gone by 5pm. That's the main reason I try to be done with everything on a friday by 4pm or 4:30pm at the lastest.
And what does that have to do with your original complaint?
Original complaint: "She wants to do less work and not be bothered so she sent that email
Since she is the only who can contact the state headquarters she will still be seeing employees come to her about work issues. So she needs to suck it up or get a new job.
Original complaint: "She wants to do less work and not be bothered so she sent that email
Since she is the only who can contact the state headquarters she will still be seeing employees come to her about work issues. So she needs to suck it up or get a new job.
You really don't see the difference? She told you and your co-workers to stop coming to her with problems they should be able to solve.
In this new case only she can solve it so it is part of her job duties.
After all these years, with a college degree, you still don't understand the difference between management and line employees.
Original complaint: "She wants to do less work and not be bothered so she sent that email
Since she is the only who can contact the state headquarters she will still be seeing employees come to her about work issues. So she needs to suck it up or get a new job.
The manager's email was that she wants staff to try to resolve issues themselves first before coming to her for help. If the problem is clearly one that has to be resolved in HQ and you don't have the authority to contact HQ, then the email doesn't apply.
What is probably happening is what we see in my office. We have staff who regularly make errors or make no effort, send it to others at a higher level for review, and then expect the others to make the same corrections and/or give the same advice over and over again. If you've been in the position for several years and have gotten the training a few times, there is no excuse for having to get the same advice over and over and over. Managers simply don't have the time to be doing their work plus the work of their staff because the staff needs constant hand-holding and prodding to get their work done.
I sit in my office all day listening to these three women (two people at the staff level and one supervisor) complaining about how the other supervisor and the higher level manager aren't doing enough. They are too slow, their work is inferior, they aren't doing anything (the manager/supervisor), but the complainers have too huge a workload to keep up. However, they manage to complain half the day about it without doing any actual work. If I send them instructions, they'll tell me "Oh I didn't have time to read that" and then I get tons of errors because nope, they didn't read them. The supervisor demands I make corrections for them because they didn't have time to read the instructions I send over and over. Now the manager hand-writes the corrections, scans them (she is in a different office from the problem employees), and informs the staff person they WILL be making them because it's gotten so bad.
Yes, we get it. This has nothing to do with new employees, or lack of a manual, or answering questions, or only state headquarters, or any of the rest. She's put you on notice. She'll be keeping notes. And as you've seen here while testing out your excuses, they don't work. PIP in a couple months.
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