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Deplane the offender. Let it hit the media a few times that a customer of size was deplaned because they were taking up space that they hadn't paid for and there was no place to move them on a full flight, and that problem would quickly fix itself with COS purchasing the two seats they need in advance.
If anything seats have gotten wider. I'm old enough to remember the seats on planes pre-deregulation--they were narrower and had minimal padding. The were about the same as a DASH-8 is today--with 17" seats that are hard as rocks.
Sure humiliate someone to the public like that and I can see the lawsuits against the carrier piling up.
I sure don't have the answer but the fares have climbed and most people struggle with that, I don't know how they would afford to buy two seats each way.
Some people are obese through no fault of their own but a medical issue.
I've never been in the situation of o/p but have had the person next to be fall asleep and have their head bob onto my shoulder...
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Quote:
Originally Posted by njkate
I do realize that but also realize as more carriers merge, the competition shrinks and the customer will be the one to pay the price.
I hope that's not the attitude you portray to someone flying on your carrier. Listening to moaning and complaining comes with the territory of customer service and sorry but you are front line in your face customer service just like the kid at Mickey D's who gets screamed at because an order took to long.
Is it right? No, don't think it is but it is what it is.
can't take the heat get out of the kitchen
And an FYI I have no problem complaining to carrier when I've had a lousy flight with cranky flight service people ( and boy some of them just should of stayed home in bed instead of getting up on the wrong side of bed) I will also take the time to email when I've had a great flight with cheerful crew.
I've read many articles where maybe not the girth of the seat has changed on newer planes but the legroom has shrunk.
I get letters of praise almost every week. I am extremely pleasant to my passengers. They often tell me I am the kind of FA that they wish they had all the time. So, yeah, I take plenty of heat and I swallow plenty of rude and nasty behavior from some passengers. Away from work, I feel I can be honest about some issues of flying. Things have changed over the years. It is not that glamor experience it used to be.
I do applaud you for sending compliments for good service and definately I think people should not have to put up with cranky staff. Just remember, after our typical 10 to 15 hour day dealing with all sorts of situations, sometimes we do get tired.
I get letters of praise almost every week. I am extremely pleasant to my passengers. They often tell me I am the kind of FA that they wish they had all the time. So, yeah, I take plenty of heat and I swallow plenty of rude and nasty behavior from some passengers. Away from work, I feel I can be honest about some issues of flying. Things have changed over the years. It is not that glamor experience it used to be.
I do applaud you for sending compliments for good service and definately I think people should not have to put up with cranky staff. Just remember, after our typical 10 to 15 hour day dealing with all sorts of situations, sometimes we do get tired.
yes, I can understand that, you are not at work now just venting which we all do and I am sure you all do get tired.
I'm of the school if you can take the time to complain you can take the time praise as well
Actually every carrier I'm aware of does require the armrest to go down, and if it can't and there are no other seats, they can and will deplane the large passenger.
This happened recently on a regional jet I was on flying under Delta's name.
I do realize that but also realize as more carriers merge, the competition shrinks and the customer will be the one to pay the price. I hope that's not the attitude you portray to someone flying on your carrier. Listening to moaning and complaining comes with the territory of customer service and sorry but you are front line in your face customer service just like the kid at Mickey D's who gets screamed at because an order took to long.
Is it right? No, don't think it is but it is what it is.
can't take the heat get out of the kitchen
And an FYI I have no problem complaining to carrier when I've had a lousy flight with cranky flight service people ( and boy some of them just should of stayed home in bed instead of getting up on the wrong side of bed) I will also take the time to email when I've had a great flight with cheerful crew.
I've read many articles where maybe not the girth of the seat has changed on newer planes but the legroom has shrunk.
I believe her point is that people flying should be mature adults, and not attack the Flight Attendant for something you darn well know is out of their control.
Don't like to sit next to fat people? Buy two seats.
Sure humiliate someone to the public like that and I can see the lawsuits against the carrier piling up.
I sure don't have the answer but the fares have climbed and most people struggle with that, I don't know how they would afford to buy two seats each way.
Some people are obese through no fault of their own but a medical issue.
I've never been in the situation of o/p but have had the person next to be fall asleep and have their head bob onto my shoulder...
The carriers aren't going to the press with it--it would be the person who was de-planed--humiliating themselves for being a dumbass and not buying the extra seat in advance.
Fares are dirt cheap. I can't drive for the cost of a plane ticket purchased in advance to most places.
Less than 5% are obese to the point of not fitting into a plane seat due to medical reasons. The rest need to take the cheeseburger out of their mouth and go for a walk. If I didn't say no to desert and crap food and spend 6-8 hours a week exercising I'd be obese, so yes, I'm going to say it. I work hard at maintaining a reasonable weight, and don't have sympathy for those who can't be bothered to do the same.
I've been in the OP's situation several times and have discretely escalated the problem to a CRO who moved me to first. The husband and wife who must have been 650 between them should have been denied boarding if they weren't willing to buy an extra seat.
I get letters of praise almost every week. I am extremely pleasant to my passengers. They often tell me I am the kind of FA that they wish they had all the time. So, yeah, I take plenty of heat and I swallow plenty of rude and nasty behavior from some passengers. Away from work, I feel I can be honest about some issues of flying. Things have changed over the years. It is not that glamor experience it used to be.
I do applaud you for sending compliments for good service and definately I think people should not have to put up with cranky staff. Just remember, after our typical 10 to 15 hour day dealing with all sorts of situations, sometimes we do get tired.
Not to mention you don't get paid until the door closes while the Clampetts seem to be having a hard time understanding that 7B and &C aren't the same as 24B and 27E, the Hatfields are arguing with the gate agent about why they can't have four carry on's each, and Honey Boo Boo is having a melt down because the guy assigned the window seat doesn't want to give it up.
I've had a few wacky FA's, and one or two who really shouldn't have been in customer facing positions, but I've given out a LOT of "Above and Beyond" cards as well.
I believe her point is that people flying should be mature adults, and not attack the Flight Attendant for something you darn well know is out of their control.
Don't like to sit next to fat people? Buy two seats.
Nope. I buy the seat I can comfortably sit in without spilling into the seat next to me. I expect full use of my seat, not 30% of it taken by someone who can't fit into their own seat--or their lap baby.
In general, I aim for an aisle seat and that helps cut down on the getting squished chances.
Very interesting policy....no charge for the additional seat. I may request this next time just to have more room. I'll wear bulky clothes to look bigger.
We had an experience recently with a very obese woman on an international flight in the economy class section of a major carrier. I was in an aisle seat across from this woman. My daughter sat next to the woman and my three year old grand daughter had the window seat.
Once this very large lady was seated she could not get up without assistance. Since this was a long flight there were several times when my daughter and grand daughter had to get up to use the bathroom. I had to get up and help this women up so my family could go use the restrooms.
This women became really upset with me for having to get up and finally refused to get up again. My daughter had to pass my grand daughter over this women's head so I could take her again to the bathroom.
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