Quote:
Originally Posted by longneckone
Any of us who work in jobs dealing with the public and must follow company rules and guideline I am sure could fill up a page. The public does not care how they speak to anyone.  |
Unfortunately, it was against company rules to slap them. These days, you're not allowed to taze them.
When I worked customer service for a health care provider--I was mostly dealing with denied claims--most people were decent. Though I was doing the best that I could, I've never been called "you people", delete, delete more times in my life. I was 22-23. I was personal interview. Anyone who had BC/BS could walk in and ask questions about coverage, file a claim, or threaten to kill me because their claim had been denied. That happened a couple of times. Thankfully, the manager's cubicle was not far away, and security in the lobby was just down the hall. It could be very rewarding. I could help people and have their claims paid. Yay!
"Crazy Mary", not what I called her, had been coming to us for a few years asking why we hadn't paid something like 2 dollars of her medical bill. I got her because I was the new person. Though it took best part of an hour, I found it. It was a disallowed charge. She put out her hand, I took it, and she started to cry. She said thank you. She told me that she knew that her clothes didn't match and that she didn't always make sense. We had a nice talk. She never came back.
I was punished for that. I had spent too much time with one person.
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