A telecommuting pioneer's call center revolution.
(CNNMoney.com) -- When Jim Ball ran a traditional call center in Golden, Colo., in the late 1990s, employee turnover was rampant. Often, Ball was forced to hire just about anyone who walked in the door because few people were willing to commute to the call center and sit in a sterile cubicle for minimum wage.
Alpine Access: A work-from-home pioneer's call center revolt - Feb. 23, 2010