well water question (hotel, new house, softener)

[Kay B]

We have been in our new home about one week. My dh started watering the lawn yesterday and today we have a LOT of sediment in our water (drinking water). It's clogging the sprinkler and when we run the water in the sink it leaves a lot of grit/sand/slim stuff in the sink. Is this normal?? DH said that's how well water is. We have a young child and an elderly person here. I don't want them getting ill. Is well water supposed to be like this?

[Mike1306]

If it is so much sediment that it is clogging up then you most probably have a broken water line underground.

[annesg]

We do not have that problem at all with our well water. It is very hard water, and we have a softener installed on ours which helps. I'd maybe call a well company and have them take a look.

[Keeper]

I agree that is not normal for well water.. you may have a defective well screen/filter. I assume you are using the well for water in your house too. Is it a new well?

Do you have paperwork on the pump? Can you contact the previous owner to find out? If they sold you the house knowing the pump was malfunctioning then they will have to pay for the repair, unless you bought 'as is'

[Kay B]

This is a brand new house... well too. We had called the builder # as they cover many things for the first year. We called the emergency number as now our toilets are getting clogged by sand looking stuff (the tank) and DH has had to blow out the lines a few times so we can flush our toilets. yep.... it's the water we use for our house. I've been using bottled water for food stuff. But I have laundry that needs doing, etc. We called the builder emergency # twice now and have had the same response... that they are putting in a work order for it and they will get back to us. We still have not heard back from them. Hum.... We were told previously that if we had an emergency with plumbing/heating/AC and other such big things someone would come out right away. I guess their definition of "right away" ("even on weekends") is different from ours. At any rate.... thanks for the info. I guess now we just cope and keep on phoning until they take us seriously. If it causes any damage to anything they will have to cover the expense to fix. If we have to wait too long we may ask them to cover hotel expense until they can get their act together.

[Keeper]

You might call the emergency number and ask who to send the bill to for the hotel because you have small children and your elderly senior needs to have water available.. .
Ask for their name and their supervisor name too. That sometimes gets them on the right path.

Let us know what happens.

[Tampa Water Softener]

Any time you are on a well it is a really good idea to have a Whole House Water Filter. At the very least you should have a sediment filter that will catch all the grit and sand that might get past the pump screen.

A n be installed downstream from the sediment filter is that is a concern.