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Dry loop DSL means you don't need a phone line. It's cheaper than cable and should be fine if you're not too far from the local exchange. Dish or DirecTV are both cheaper than cable, as well. If Verizon hadn't screwed up my provision date (told me I could start using it 1.5 weeks before I actually could - forced me back to TWC because I have to have my internets!) I'd have DSL. If I didn't have so many mature trees in my yard that I can't get a clear site south, I'd have satellite. Of course, I'm still stuck with TWC. :\
I still feel they are ripping people off with thier services. They give diff prices for services whenever & to whomever. Me & a friend had our service on the same day. Our bills were TOTALLY diff!! Same service now!!
Alot of customer service calls suck! I hate calling!
I would've kept Direct TV but the statellite kept going out...other than that, I had to get TWC.
Whenever I have to call Time Warner Cable, I sit down with the phone and turn on the TV. I then call TWC and when I get put on "hold", I turn on speaker. I then watch TV until I get a live person to speak to. Sometimes, it can take well over 45 minutes but at least I'm watching TV or reading the paper and not just waiting!
TWC has been this way for years. I'm just giving you the benefit of my experience!!!
Someone told me they always select the spanish option and get answered faster
and then whoever answers is bilingual and can help . Another trick is to call one diget up from the phone number which is often another line to that company. (ex. call 477-7778 if the number is 477-7777)
This works about 1/2 the time for companies that are impossible to get on the phone.
If I ever have an option, I never choose Time-Warner. Without a doubt, they have the worst customer service unit(s) I have ever had the displeasure of having to contact, and some of the rudest business people I have ever encountered.
When we moved here, I thought we had to use Time-Warner because we were in an apartment originally, and when I tried calling them to ask about the day they were scheduled to come to the place, I spent over a day on hold, and had to leave messages to which I never got a response. My husband, who does work in business, took over trying to make contact with them, and when he kept getting put on hold and/or asked to leave message(s), he finally left one saying to cancel the call altogether.
We got a response then.
Turned out, we could go with Direct TV, and because we had been with them for years before, were thrilled. I'd just as soon have only local programming, with a good antenna if I had to, than have to opt for Time-Warner. Not too long ago, I did a telephone survey with a group calling on their behalf, and I gave them the lousy review I thought they not only deserved, but had earned.
I must be a TWC VIP or something. I've never had to hold more than 3-4min when I call. I get treated nicely. My service in 18yrs has been great. Only gone down a few times and it was either weather or a construction accident that took out cables. I have always been credited for my downtime. We have cable tv w/Roadrunner Turbo and both are fantastic. My neighbors with satellite sure don't sing their praises.
Anyway, I love my cable and dvr and Roadrunner. No, I don't work for TWC, just been a satisfied customer since 1990 and thought I needed to say that.
FastAccess DSL without a voice line is available at several speeds and
price plans for qualifying customers. Call 800-626-9149 to order.
FastAccess DSL Direct 768K: $19.95 per month
FastAccess DSL Direct 1.5M: $37.95 per month
FastAccess DSL Direct 3.0M: $42.95 per month
FastAccess DSL Direct 6.0M: $47.95 per month
Hubby is in the IT business and never wanted TWC for computer.
We have TWC for TV cable but Bellsouth for computer. He always said that running your computer on tv cable never made sense to him but that running your computer on phone lines is the way to go. I think his objective is not to have the computer service go down because he knows that freaks me out!!!
Dry loop DSL means you don't need a phone line. It's cheaper than cable and should be fine if you're not too far from the local exchange. Dish or DirecTV are both cheaper than cable, as well. If Verizon hadn't screwed up my provision date (told me I could start using it 1.5 weeks before I actually could - forced me back to TWC because I have to have my internets!) I'd have DSL. If I didn't have so many mature trees in my yard that I can't get a clear site south, I'd have satellite. Of course, I'm still stuck with TWC. :\
This is interesting. I can't stand the TWC monopoly and the terrible service I've had with them.
How can you tell if you are close to an exchange? Also, if you don't need a phone line for this what does it use? Phone lines? If so and you don't need to have their phone service why isn't this advertised?
I don't believe the requirements to be close to the local exchange (or CO) still exist. I believe most of the connectivity between the local exchange and your home has been replaced by fiber (or frame relay or MPLS) to DSLAMs in your neighborhood. So it's DSL to the DSLAM and ATM or frame back to the CO.
Therefore, the old DSL "distance limitation" is now between your house and some green telco box in your neighborhood, whereas as recently as a few years ago it was the distance between your house and the big phone company building.
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