Cable: AT&T vs Time Warner (apartment, month to) - Raleigh, Durham, Chapel Hill, Cary - North Carolina (NC) -The Triangle Area - City-Data Forum

metalheart517 · 03-12-2011, 10:06 AM

So I get free time warner basic and dial up at my apartment and can upgrade if I choose.

I did a little research, and I am torn between TW and AT&T.

Does anyone have any input on them? AT&T seems to have a better bundle price, and I definitly need fast wifi. But how is their customer service? How is TW's customer service?

Thanks!

Fred Garvin (MP) · 03-12-2011, 01:39 PM

I've had both, and I would STRONGLY suggest you go with AT&T. I could go on a rant about all the problems I've had with Time Warner, but I won't go into all the issues I've had with tech support.

I would run screaming like my hair was on fire away from Time Warner.

Actually, I've got another 8 months to go in my Time Warner contract (almost like a prison sentence). I am absolutely giddy about the prospect of leaving them and going with AT&T.

Quote:

Originally Posted by metalheart517

So I get free time warner basic and dial up at my apartment and can upgrade if I choose.

I did a little research, and I am torn between TW and AT&T.

Does anyone have any input on them? AT&T seems to have a better bundle price, and I definitly need fast wifi. But how is their customer service? How is TW's customer service?

Thanks!

saturnfan · 03-12-2011, 04:09 PM

I love TWC and hate AT&T because of their prices and issues with any new product.

AT&T is like GM. Don't buy from AT&T until a product has been around at least 3 years.

metalheart517 · 03-12-2011, 06:29 PM

thanks for the input. I thought at&ts prices were great, as compared to comcast in the DC area. Is there anything wrong with their service? customer service?

Monsieur Boston · 03-12-2011, 06:40 PM

The only thing that scares me about AT&T is that you're locked into a contract with a termination clause (at least that's how it was when I last researched). Yeah TW's customer service sucks and their prices are high, but I'm not "locked in".

gibsonlespaul · 03-12-2011, 07:09 PM

Just on customer service as you say TWC is horrible.

metalheart517 · 03-12-2011, 07:14 PM

so there is no contract with time warner? that seems a little odd..

and one previous poster said he had 8 months left to his TWC contract....????

gibsonlespaul · 03-12-2011, 07:18 PM

Only if you lock-in your package-u can do month to month/a la carte service. I am locked in with Direct tv for two years since I thought it would be a good idea to get the NFL package-that is looking like a smart idea

metalheart517 · 03-12-2011, 07:22 PM

does atat have on demand?

metalheart517 · 03-12-2011, 07:24 PM

maybe I will do the a la carte thing. I just need faster than dial up internet and on demand work outs.

Quote:

Originally Posted by gibsonlespaul

Only if you lock-in your package-u can do month to month/a la carte service. I am locked in with Direct tv for two years since I thought it would be a good idea to get the NFL package-that is looking like a smart idea