Affiliated Computer Services to hire 600 in Raleigh (Dallas: employment, wages)
Raleigh, Durham, Chapel Hill, CaryThe Triangle Area
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Dallas-based Affiliated Computer Services, part of Xerox, plans to add 600 workers at its Raleigh call center, bringing employment there to about 1,050. The company, which will employ about 1,500 in the Triangle, says the new employees will serve a consumer-electronics company. ACS and Xerox will employ about 3,600 in the state once the new hires are completed.
That sounds really great, but I heard ACS is really awful to work for. Anyone currently working there that can offer some insight? How are they these days? Good/Bad/Indifferent?
That sounds really great, but I heard ACS is really awful to work for. Anyone currently working there that can offer some insight? How are they these days? Good/Bad/Indifferent?
Hopefully things will change with Xerox coming into play. But, yes I have heard the same thing from you from several that worked or are working there.
Most of the jobs there also pay more than min wage, fyi. It is good to hear places are hiring, but they are quickly getting a rep of a place that nobody wants to work at.
Vicki- you would be suprised at some jobs that are out there that even people that haven't worked in over a year will not consider. It is very strange. I talk to people all the time that wouldn't consider jobs like this.
Wait, I'm confused. I thought the future was supposed to be offshoring jobs like these.
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I meant crappy, low paying jobs is looking to be our future. But hey, everyone seems to be satisfied with that, people should take what they can get right?
many consumer companies are now bringing offshore call center jobs back onshore because of customer complaints about poor service and poor spoken English. Dell for instance has bought customer facing jobs back from India but left back office work there. Amongst the other reasons for this are wage inflation of up to 30% a year in India, and the fact that they now have difficulty getting people to work at night to meet daytime calls from US customers - India is +9.5 hours ahead of EST and +12.5 hours ahead of PST. Indian call center workers who expect unsocial hours payments for working these shifts. With people prepared to take minimum wages in the US to do this type of work things have gone full circle with it almost being the same cost to do the work here with better quality than do it offshore. These days it is the higher value IT jobs that are being offshored rather than the front end customer facing jobs.
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Originally Posted by SFspiderman
Wait, I'm confused. I thought the future was supposed to be offshoring jobs like these.
600 positions is quite a few...wonder what company is behind the surge. I know Apple uses ACS, and they've certainly been booming.
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