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I could see consolidation of pet supply retailers with store and online presences in the future. There is tight competition with PetSmart, Petco, Pet Supplies Plus, Pet Supermarket, Petsense, Tractor Supply Company, Southern States, and local pet supply and feed and seed retailers.
This happened about a year ago. I feed Fromm, when Fromm found out that Petsmart was purchasing Chewy, they stopped using them as a distributor. I actually liked Chewy a lot. They were good and offered great customer service. I use Petflow now and any time there is an issue, all I get are excuses.
I agree. I used Petflow before I switched to Chewy and had all sorts of problems: double billing, wrong shipping times, out of stock items, etc. . . Finally I canceled out of frustration. Then after the sales tax/price increase from Chewy, I canceled them. Now I use my local feed store who gives me buy ten bags, get one free, (with free home delivery also!), and their prices are the same as Tractor Supply.
The nearest pet store (other than the pet section in Walmart) in 45 mins away, so I will still be shopping online 90% of the time for my pet supplies. I shop around, but I have used Chewy many times with no complaints.
We started feeding our dog a prescription diet last fall, and it was not widely available. It's been easy and reliable purchasing from Chewy. No complaints.
This is news to me. But I'd also been having similar problems as the rest of you for about the last 6 months, with product no longer being in stock, long shipping times, etc so it makes perfect sense now.
Ugh. I really liked Chewy the past few years, the convenience and pricing were better than what I could find locally, and food selection was outstanding. Guess I will have to figure out something else going forward.
I don't know what kind of food you get, but if you live in a rural area, your local feed store can offer numerous high quality pet food alternatives. You can also order online from your local grocery store and use their pickup service. If you still want to order online, many other stores offer free shipping on pet food: Dogfoodirect, Foster and Smith, Petco, etc. . .
For more years than I can count, I've bought my pet needs from Drs. Foster & Smith, even before internet shopping and I used their catalogs. I've been very satisfied. I've never had the need to switch to Chewey or any other. I highly recommend Foster & Smith.
Yes, I used them a lot when we had our cat. I really liked them. They had a really nice selection of products, too. I should check them out for our rabbit.
I only just discovered Chewy recently while shopping for a nail trimmer/grinder. Oh well. I'm glad you reminded me of the Drs.
What a disappointment! I loved that company so much. I noticed that the shipping times were starting to take much longer, but I didn't know why. They used to ship my items so fast that I couldn't imagine how they could get them to me so quickly. Now it takes them a week or longer to ship my items.
I haven't noticed any prices increases on the things I order, but I guess that's just a matter of time. Wonder how else the company will go downhill now that it's part of Petsmart. Petsmart is an average store at best IMHO.
I also buy some of my pet food from Amazon, and check the price and compair to Chewie and Walmart. Though I've switched to the higher type dry foods, (the dehydrated kind) I find its not costing more, since you use less over the grain filled stuff. Their coats and scratching have also improved a lot.
I'll be watching Chewie's prices. I'll compare. I've switched the fur babies to the dehydrated kibble, and who would have guessed that as you only feed small amounts, much less than the 'regular' kind, it really isn't that much more expensive. I do a comparison between amazon, chewie, and walmart for type, size and price before setting it up as an automatic shipping. I'll set it up for the lowest price among them I guess.
Too bad now that successful companies making money and the owners make some bucks selling to someone bigger and its hardly noticed until its done.
Last edited by nightbird47; 04-24-2018 at 02:03 AM..
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I loved that company so much. I noticed that the shipping times were starting to take much longer, but I didn't know why. They used to ship my items so fast that I couldn't imagine how they could get them to me so quickly. Now it takes them a week or longer to ship my items.
Wonder how else the company will go downhill now that it's part of Petsmart. Petsmart is an average store at best IMHO.
