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We all have our own ideas of what contitutes good or bad Customer Service.
When I get truly outstanding customer service, I compliment the person or praise them to their supervisor. I also don't hestitate to report very poor customer service. Some folks just don't seem to realize that they have poor CS skills and how it affects their customers.
What do you consider to be GOOD Customer Service?
Will good or bad service dictate whether you continue to patronize that place of business or do you let $$$$ decide.
Location: Finally made it to Florida and lovin' every minute!
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you bet i keep going to the place w/good customer service. It means a lot to me, since I was a CSR for years throughout my varied career.
To me, it means honesty, promptness, professionalism, friendliness, and a willingness to listen. Now, that doesn't always mean you'll get what you're asking for, but, if your request is reasonable, at least a compromise. I've been known to fire off a letter or two.
Oh my - hot button for me! I've managed a small (14 employees) customer service center for the last nine years, and have been involved in some manner or other with CS since I started working WAY long ago!
I return to good customer service, but will also base it on value. If I receive bad service, I usually try to make sure it's known in some manner - either by management through comment cards, surveys, etc. or by the wait staff thru tipping. Exceptional service I really like to make known by speaking with management in some way because unfortunately it's usually the bad service that gets commented on.
nomoresnow pretty much said what it means to me also - and all that done with realism and from the heart. A good customer service person truly loves what they do, and it's obvious!
Good customer service is to be recognized and treated like they are interested in me, even if they are not.
I will return to a place that has not given me good service because I would probably have very few places to go if I didn't.
It amazes me that corporations and local companies will spend so much advertising dollars to get me in their door only to be underwhelmed when I get there. It's probably the fault of the attitude of the management, more than not. Or just a generational thingy.
[quote=gizmobizmo;5619804]We all have our own ideas of what contitutes good or bad Customer Service.
When I get truly outstanding customer service, I compliment the person or praise them to their supervisor. I also don't hestitate to report very poor customer service. Some folks just don't seem to realize that they have poor CS skills and how it affects their customers.
I agree with you wholeheartedly. I'm always praising excellent service and not afraid to complain about poor service.
Good CS is paying attention to your needs, good attitude, taking care of a problem (if there is one) and treating you like an equal person.
After I retired I was hired by several companies to do what you'd call a "mystery shopper". One company was a huge corporation that I did internal customer service investigations. I was always on the lookout to see that employees were following the training they learned about outstanding CS. Reports were made back to the parent office and any necessary training or whatever was needed would be addressed then. Ocassionally a bad seed would be weeded out. The employees that were outstanding would get a bonus. That was the big incentive for them to perform good CS.
I guess it depends on where I'm receiving the service! At a grocery store, I would just like friendly, efficient service. In a clothing store, I want someone to ask if I need another style, or size, and then go and get it for me!
At an repair shop, I want honesty and a smile!
I mean, when someone is spending money in your establishment, they deserve to be appreciated, don't they?
Oh my - hot button for me! I've managed a small (14 employees) customer service center for the last nine years, and have been involved in some manner or other with CS since I started working WAY long ago!
I return to good customer service, but will also base it on value. If I receive bad service, I usually try to make sure it's known in some manner - either by management through comment cards, surveys, etc. or by the wait staff thru tipping. Exceptional service I really like to make known by speaking with management in some way because unfortunately it's usually the bad service that gets commented on.
nomoresnow pretty much said what it means to me also - and all that done with realism and from the heart. A good customer service person truly loves what they do, and it's obvious!
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Good customer service is to be recognized and treated like they are interested in me, even if they are not.
I will return to a place that has not given me good service because I would probably have very few places to go if I didn't.
It amazes me that corporations and local companies will spend so much advertising dollars to get me in their door only to be underwhelmed when I get there. It's probably the fault of the attitude of the management, more than not. Or just a generational thingy.
You are so right.
I was recently spoke with a manager at a company that has a terrible rep for customer service.
I mentioned the woman at their CS desk who I had spoken with when I came in and told them she was a shining example of poor CS skills. No smile, poor attitude, gave the impression I was taking up her valuable time, and walked away from me when I tried to ask a question. WTF???
I followed this appraisal with a run down of the article I read regarding their poor public image in the press. I told him it all started in the interview process and they needed to tighten up the standards when hiring and not attempt to plug the holes in a leaking ship after the fact.
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