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TodayI spent over three hours on the phone trying to get a few things straightened out with medicare, prescription drug coverage and other things, it felt like the people I talked to were picked up off the street with no training. Thios seems to be the way it is most days.Like all of us I go to many different kinds of stores and I gravitate to the ones with the best customer service. What would you do to change customer service over the phone and how would you change the ways store do business with you? I hope we can name the stores with the best and worse customer service and why they are so bad. Do you think customer service is getting to be a thing of the past?
I don't put up with bad service Alexander59. I had a similar experience with Dish TV Satellite service. I spent quite a bit of time on the phone being sent everywhere, hung up on, calling back in, having to navigate the automated parts to get back to a real person, only to find that another company called Echo Star handles the issues. There I got a woman who basically told me, it's going to cost you such and such and you'll have to wait for two days. If you don't like it, tough totems. I immediately went online and filed a Better Business Bureau complaint. Explained the issue. I have never been charged for the service that was their fault though they'd initially told me I would be. If a store has bad service, I have no problem seeking out the manager. I went to Dillons supermarket yesterday and told the Produce guy that when I bought a head of lettuce there a week ago, I had cut it in half only to find it infested with little brown bugs..INSIDE the lettuce head! He didn't doubt me a second but offered me a free head of lettuce and apologized. I really appreciated that, though I didn't take the head of lettuce. I'm not over the bug shock yet. Bad service must be reported and if you're ignored, then you take it to the next level. Good service must also be reported and we should take the time to make sure companies know when their employees are gaining kudos from customers.
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