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Old 12-02-2010, 11:13 PM
 
248 posts, read 722,373 times
Reputation: 143

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I received this email, which says reboot your modem to receive Higher Speed.

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Time Warner Cable is happy to announce that we increased the downstream speed of your Road Runner® Broadband from 7 Mbps to 10 Mbps! Now, you'll have even more speed to do what you love on the Internet – at speeds even faster than before, and at the same great price!

To ensure that you receive the full benefit of the new speeds you may need to "re-boot" your cable modem by unplugging and re-plugging the equipment.
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Old 12-03-2010, 07:53 AM
 
Location: Huntersville, NC
86 posts, read 344,700 times
Reputation: 31
It's funny that the email subject stated Equipment Upgrade. I guess TWC considers unplugging the modem a equipment upgrade.
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Old 12-03-2010, 07:59 AM
 
Location: Union County
6,151 posts, read 10,031,455 times
Reputation: 5831
Quote:
Originally Posted by tmorrell View Post
It's funny that the email subject stated Equipment Upgrade. I guess TWC considers unplugging the modem a equipment upgrade.
They likely did an "equipment upgrade" to their infrastructure to support the higher speeds - thus the subject.
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Old 12-03-2010, 08:18 AM
 
Location: S. Charlotte
1,513 posts, read 3,361,933 times
Reputation: 680
Depending on what you had before the "upgrade" you may not see any difference in speed. I was expecting some dramatic changes and called them when the speeds essentially stayed the same. Apparently I started off with the speedy connection from the get go.
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Old 12-03-2010, 03:14 PM
 
1,343 posts, read 3,337,570 times
Reputation: 981
I wonder if this upgrade occurred before or after the 3 hour outage yesterday morning - (from 6 am until 9 am). I reset my modem 3 times yesterday.
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Old 12-03-2010, 04:00 PM
 
Location: Charlotte, NC
714 posts, read 2,307,339 times
Reputation: 801
According to speedtest.net our connection went up to a whopping 3.5Mbps. Well below the 7Mbps they advertise with this change. It does explain why there was a TWC van on our street several days last week, though.
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Old 12-05-2010, 07:18 AM
 
841 posts, read 1,432,977 times
Reputation: 454
Quote:
Originally Posted by diertac View Post
According to speedtest.net our connection went up to a whopping 3.5Mbps. Well below the 7Mbps they advertise with this change. It does explain why there was a TWC van on our street several days last week, though.

How long have you have your modem? I was around 1 mps on that site, but once they replaced my modem last week, then did this reset, the site had me up at 10 mps!
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Old 12-05-2010, 09:02 AM
 
Location: Ayrsley
4,713 posts, read 9,705,144 times
Reputation: 3824
Quote:
Originally Posted by tmorrell View Post
It's funny that the email subject stated Equipment Upgrade. I guess TWC considers unplugging the modem a equipment upgrade.
Um...it likely refers to a firmware upgrade, which requires a re-boot to implement the changes. Fairly standard for many electronic devices.
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