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A new restaurant chain in New York City is outsourcing staff to the Philippines, using screens with hostesses on Zoom calls instead of in-person employees to greet customers and help with check-out.
The shops — which specialize in fried chicken and ramen — are taking advantage of the massive wealth gap between New York City, where the minimum wage is $16 per hour and a Southeast Asian nation where hourly pay is closer to $3.75.
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The dynamics of the operation seem to be cloaked in secrecy. It’s not clear if the hostesses work for the restaurant or a third-party company that hires them out.
It’s also not clear who owns the restaurants, and how much the hostesses are getting paid.
The Post could not reach the businesses’ owner, and employees would not divulge information about their bosses when a reporter asked.
Despite the fact that the new restaurants are combining two of Americans’ least favorite things — tipping and outsourcing jobs — it may be the future of customer service, says one tech expert.
In a few years we won't even need someone zooming in from The Philippines. With AI it will just be bots...everywhere. I wonder what the unemployment rate is going to be in 10 or 20 years? ....and what's going to happen to the vast number of permanently unemployed? Only plumbers and electricians will be spared.
I wonder what the unemployment rate is going to be in 10 or 20 years? ....and what's going to happen to the vast number of permanently unemployed? Only plumbers and electricians will be spared.
In a few years we won't even need someone zooming in from The Philippines. With AI it will just be bots...everywhere. I wonder what the unemployment rate is going to be in 10 or 20 years? ....and what's going to happen to the vast number of permanently unemployed? Only plumbers and electricians will be spared.
Democrats better hurry up and install UBI rather than let people rob and steal from businesses and tax payers.
with attitude and getting my order wrong 50% of the time
Filipino customer service is much better than US, especially NYC (which, unless you're in one of the top end places, is generally some of the worst in the nation).
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