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Your point that, "the retailer is the frontline customer," makes no sense. Obviously, self-service is designed to reduce the number of check-out cashiers.
Self-checkout systems (and support) are sold (and marketed) to the retailer. Hence the advancements relative to (reducing) shrinkage, security and so on.
Quote:
Originally Posted by villageidiot1
Self-service grocery stores have been around since the first Piggly Wiggly stores, which opened in 1916.
I don’t know about you, but I’m speaking to self-checkout technology (per the thread).
Quote:
Originally Posted by villageidiot1
It doesn't matter that it is a $811.5B market in 2022.
It’s currently less than $4B USD; how did you come up with $811.5B? The pandemic is relative to even more growth than what was projected the past few years, but not that much.:-)
Quote:
Originally Posted by villageidiot1
I commented that some stores and other businesses don't put themselves in the shoes of the customer. They don't even realize the process is cumbersome. I've stopped using self-checkout at many stores except for Walmart and Lowe's.
I’m not here to tell you to do anything differently, lol. What I’m stating is per market research and analytics (which you claim businesses disregard), 60% of customers prefer self-checkout overall and over 80% believe they are faster/more convenient.
It’s currently less than $4B USD; how did you come up with $811.5B? The pandemic is relative to even more growth than what was projected the past few years, but not that much.:-)
I’m not here to tell you to do anything differently, lol. What I’m stating is per market research and analytics (which you claim businesses disregard), 60% of customers prefer self-checkout overall and over 80% believe they are faster/more convenient.
60% of customers prefer self-checkout overall and over 80% believe they are faster/more convenient, but that is not reflected in this thread or in my local grocery stores.
I dislike self-checkouts from a Labor standpoint.
I like them from a shoplifting standpoint. It’s almost too easy to come home with “volunteered” groceries.
I dislike self-checkouts from a Labor standpoint.
I like them from a shoplifting standpoint. It’s almost too easy to come home with “volunteered” groceries.
It really isn't an issue. Every store in town where I live has self check out stations. Every store in town also has "help wanted" signs out, many of them with crazy amount sign-on bonuses.
I like them from a shoplifting standpoint. It’s almost too easy to come home with “volunteered” groceries.
I agree the false impression of anonymity does alter behavior; hence the new technological advancements I previously mentioned as well as security scales which will capture a photo and alert an employee when an item’s weight/code does not match or it’s not bagged or scanned. It’s actually easier to assess than shoplifting because it’s relative to specific software at the point of sale.
I suppose if someone can barely afford their groceries, I get it; but I don’t think it would be worth the effort/hassle for most, particularly if they’re swapping out tomatoes for apples or whatever, per the earlier post - as they weigh about the same. It seems a lot of thought goes into it for minimal gain i.e. think of what they might accomplish if their heads weren’t wrapped around petty nonsense.
Overall I don't mind self checkout but have a few complaints.
1. Multiple items have to be scanned separately. If I have 8 identical items I should be able to press a multiplier button, the number 8, then scan one of the items.
Just take one of the item you have 8 of and scan it 8 times. You don't have to scan each one separate.
I need to buy things quickly. I don't want to stand in a long line.
Hence, self check-out.
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