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Yes I had to put in a personal appearance at her hematologist's office a couple of days ago, as we need clearance / instructions due to a bleeding disorder ... they are notoriously disorganized / glacially slow / uncaring / inept. I have come within skating distance of threatening a suit for medical abandonment (a form of malpractice) but haven't QUITE pulled that card yet. They missed the telemedicine appointment this morning, rescheduled for 2 pm, but now the hospital is 1.5 hours late for THEIR appointment for pre-surgical testing and we will have a challenge making that 2pm appointment ... probably will end up doing it in the car.
And this is the finely tuned, well-oiled machine that will save my wife's life ... Ah-hahahahahahahah! Forgive me for not being impressed. There's nothing like for-profit healthcare ...
So sorry. One of these days we'll have a chat about healthcare but I don't want to add to your misery now. As MQ said, what a right royal PITA. Hope you get the appoiment sorted this afternoon.
So sorry. One of these days we'll have a chat about healthcare but I don't want to add to your misery now. As MQ said, what a right royal PITA. Hope you get the appoiment sorted this afternoon.
We got stood up at 2pm also but ended up conferring by phone on the trip home. If they are to be believed, they can now get out an order for the necessary pre-op and post-op infusions and nothing will be held up.
IDK though, they have a regular book full of excuses for missing appointments but I'm pretty sure they would charge us if WE missed it. The last excuse was that there was an emergency and they had to see the patient off in the ambulance. From their office. Which is physically attached to the hospital. The ER entrance is probably 200 ft away. Color me skeptical.
So I'll call tomorrow and make sure the orders actually go out. And yeah we had planned to find another hematologist. Probably not in town. I think these people are it here, and they seem well aware of it, as they can get away with this kind of unprofessionalism.
Other than that it is just waiting for The Day, now.
Syracuse is plenty big when you live where he lives
I know, that's what I was wondering. I figured Buff or Rochester were a little far.
ETA: OK, I see he said Syracuse. Driven through there more times than I can count on my way to my happy place. That's the 100-miles-from-the-border spot.
We got stood up at 2pm also but ended up conferring by phone on the trip home. If they are to be believed, they can now get out an order for the necessary pre-op and post-op infusions and nothing will be held up.
IDK though, they have a regular book full of excuses for missing appointments but I'm pretty sure they would charge us if WE missed it. The last excuse was that there was an emergency and they had to see the patient off in the ambulance. From their office. Which is physically attached to the hospital. The ER entrance is probably 200 ft away. Color me skeptical.
So I'll call tomorrow and make sure the orders actually go out. And yeah we had planned to find another hematologist. Probably not in town. I think these people are it here, and they seem well aware of it, as they can get away with this kind of unprofessionalism.
Other than that it is just waiting for The Day, now.
We got stood up at 2pm also but ended up conferring by phone on the trip home. If they are to be believed, they can now get out an order for the necessary pre-op and post-op infusions and nothing will be held up.
IDK though, they have a regular book full of excuses for missing appointments but I'm pretty sure they would charge us if WE missed it. The last excuse was that there was an emergency and they had to see the patient off in the ambulance. From their office. Which is physically attached to the hospital. The ER entrance is probably 200 ft away. Color me skeptical.
So I'll call tomorrow and make sure the orders actually go out. And yeah we had planned to find another hematologist. Probably not in town. I think these people are it here, and they seem well aware of it, as they can get away with this kind of unprofessionalism.
Other than that it is just waiting for The Day, now.
As if your wife isn't an emergency.
Frustrating. So sorry. Hope you get some satisfaction from your phone call tomorrow. X
We got stood up at 2pm also but ended up conferring by phone on the trip home. If they are to be believed, they can now get out an order for the necessary pre-op and post-op infusions and nothing will be held up.
IDK though, they have a regular book full of excuses for missing appointments but I'm pretty sure they would charge us if WE missed it. The last excuse was that there was an emergency and they had to see the patient off in the ambulance. From their office. Which is physically attached to the hospital. The ER entrance is probably 200 ft away. Color me skeptical.
So I'll call tomorrow and make sure the orders actually go out. And yeah we had planned to find another hematologist. Probably not in town. I think these people are it here, and they seem well aware of it, as they can get away with this kind of unprofessionalism.
Other than that it is just waiting for The Day, now.
Mordant this may not work for your exact needs, but I was in a similar situation with my husband not able to get the immediate tests and lab work and specialists he needed for something very serious happening to him (not cancer), so we just finally went to the ER instead and explained to them about the incompetence and delays we were experiencing and they said we did the right thing and got my husband immediately into the MRI, the lab work, and into a different more caring neurologist the next day.
Sometimes the ER in a good hospital can really speed things up….
Last edited by mountainrose; 02-22-2024 at 04:10 PM..
Mordant this may not work for your exact needs, but I was in a similar situation with my husband not able to get the immediate tests and lab work and specialists he needed for something very serious happening to him (not cancer), so we just finally went to the ER instead and explained to them about the incompetence and delays we were experiencing and they said we did the right thing and got my husband immediately into the MRI, the lab work, and into a different more caring neurologist the next day.
Sometimes the ER in a good hospital can really speed things up….
Hm. Thanks, I would never have guessed that. TBH, we avoid the ER here (and I hear this is increasingly common in many communities) because they are horribly understaffed and the hospital beds are often full so people languish in the ER for days waiting to be able to get into the hospital proper (the phenomenon is known as "stacking"). Probably messes up the billing, too. Going to the ER, no matter the obvious crisis, is often a matter of sitting in the waiting room full of sick people (probably catching whatever they have as well) for hours and hours and hours.
But I guess the takeaway is try something, anything until it sticks to the wall!
Yeah, we’ve heard ER horror stories from other areas, but we are lucky to have a top notch and well run hospital here and our neighbor then was a surgeon at the same hospital who told us the least crowded time to go to ER.
We’ve also been told if your insurance pays for ambulance to just go THAT way when need immediate attention and you will immediately get into ER.
It sounds like Your wife IS AT EMERGENCY LEVEL — so discouraging you are facing so many roadblocks and delays…
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