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§ You are committing to a six-month subscription, but you will be billed on a monthly basis. If you cancel before the end of your subscription, an early termination fee of up to $25 may apply. See our Renewal and Cancellation Terms for more details.
Can existing subscribers update their subscription to a family plan?
Yes, existing subscribers can purchase an All Access Family Plan and upgrade their current subscription to a All Access Family Plan via the Account Settings page or by calling into Member Services. Upgrades result in the cancellation of the current subscription and creation of a new subscription. A refund for the remaining time on the current subscription is applied as a credit towards the amount due for the new subscription.
Customers who purchased a subscription through a third party app store (iTunes, Google Play, Amazon Store) are required to cancel their subscription with the third party first before purchasing a family plan subscription.
Can I join a family plan as a participant if I already have a subscription?
Thanks roselvr. I won’t remove access to any of my data because our collective data is what helps all others who send in their samples. This is how we see our long ago relations to other groups. If new owners/executives have taken over the company they might be trying to see if they can make more money.
Hopefully they’ll discover that at least the old results we saw were what stimulated contributors to pay extra to follow up on their findings.
I'm so pissed. The (not) coincidentally recently updated TOS prohibit class action lawsuits and mandate arbitration, blah blah blah. I have never, in my entire life, considered suing anyone for anything. My philosophy has always been *hit happens. This, however, is so intentional it is hard to dismiss.
It is time for customers to move on from Ancestry.com. They reneged on their contract of services with previous DNA test kit buyers.
We'll see what happens as people find out about the changes. The people who always have a subscription do not care, or that's the replies I read in an ancestry Facebook group.
I'm hoping they will give us back the family tree and shared matches since they were offered when we bought our kits. We should be grandfathered in like My Heritage did.
Crista Cowan who works for ancestry has been reading and commenting in the group. Hopefully she is telling someone at ancestry that customers are not happy.
I'm curious why you think any service should be free? They are a business.
Allowing people to look for DNA matches while not a paying member is big business, that's how they get new users. I was a member of Ancestry for a decade but I got sick of it and went to Heritage. Ancestry is too expensive and so many people don't pay attention when adding a 'relative' to their tree that you can't count on any of the information to be accurate. In any case DNA on their site is NOT their property, they will have to allow people to download it and use it elsewhere.
We'll see what happens as people find out about the changes. The people who always have a subscription do not care, or that's the replies I read in an ancestry Facebook group.
I'm hoping they will give us back the family tree and shared matches since they were offered when we bought our kits. We should be grandfathered in like My Heritage did.
Crista Cowan who works for ancestry has been reading and commenting in the group. Hopefully she is telling someone at ancestry that customers are not happy.
You can download your info and your DNA is your property, so you can download it and use it in Heritage or any one of a number of other sites
§ You are committing to a six-month subscription, but you will be billed on a monthly basis. If you cancel before the end of your subscription, an early termination fee of up to $25 may apply. See our Renewal and Cancellation Terms for more details.
Can existing subscribers update their subscription to a family plan?
Yes, existing subscribers can purchase an All Access Family Plan and upgrade their current subscription to a All Access Family Plan via the Account Settings page or by calling into Member Services. Upgrades result in the cancellation of the current subscription and creation of a new subscription. A refund for the remaining time on the current subscription is applied as a credit towards the amount due for the new subscription.
Customers who purchased a subscription through a third party app store (iTunes, Google Play, Amazon Store) are required to cancel their subscription with the third party first before purchasing a family plan subscription.
Can I join a family plan as a participant if I already have a subscription?
It's not worth it, you can share your user name and password with your family members - what is the advantage of this? I pay $103 a year for Heritage and share my log in with 2 of my cousins and one of my grandkids
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