Subway locations in Lubbock, TX

Did online order 11:34am Email said almost ready at 12:54am. Walked in store about 12:10 and there was a line. I went to the side ask the young lady if my pick up was ready that there was one sitting on the counter She said I have go to register and ask her. So I waited another 5 to 8 min. Asked you lady she said no my order was not ready yet did not know when order would be ready WITHOUT asking me my name. I went to end of line ask young lady if my order was even in her stack. It was the order right behind sitting there whole time. Waisted 30 minutes. Called store filed compliant Basically told I had my receipt do what I need to do. Her words. Horrible customer service. Should be fired on the spot.

The two young lady employees working today 12/2/2023 at 1pm were beyond rude. They were sloppy with their food preparation. They seemed completely inconvenienced by having to do their job and became very rude when we requested specific things for our sandwiches. Simple things like putting the right kind of cheese on sandwiches. When nicely asking for what we wanted and they messed up, slinging food back into its container. As an employer, these employees would be fired on the spot for their customer service.