Debbie
Added on May 15, 2015 5:03 PM
Visited on May 15, 2015 3:00 PM
Today I stopped in to get a lottery ticket and to check previous lottery tickets. There was no one at the cashier station at first. A lady then sauntered up after a bit, no hello, no eye contact, nothing. I had had difficulty using the machine to self scan the ticket so I asked her if she would do it. Without hesitation she said,"that's not my job" and then dismissed me with a shake of her hand and a sneer and walked away. As she walked away I asked, "what is your name?". She walked back towards me and pointed to her name tag with the same disdain that she had just shown and said "Degu". I cannot think of the last time was absolutely appalled regarding a customer service situation. I just turned around and left. Watching from my car how she interacted with the next two customers did not look any more pleasant. This is the 7-11 I shop at and have not always found excellent customer service but definitely nothing like today.