Department Stores in Albuquerque, NM

I purchased a battery from your store and two weeks later I started having trouble with my car starting. I would get out and twist the cables and one would move and my car would start. Nonetheless, I took it back to the store so they could look at it and maybe tightened it to the right tightness. However, I was told it would be any where from 45 to 60 mins before they could look at it like it was my fault the battery was not installed properly. I was not happy because I thought for sure they would take care of it IMMEDIATELY since it was Walmart's fault I am experiencing this and the woman running the desk was VERY RUDE and it was not busy at all.