Banking Call Centers (employee, job, company, insurance)

[mumulka]

Hi, I read a few threads of call centers, but none of them bank specific. I wanted to start one to see if anyone has some bank specific call center experiences and opinions. I work in one and I just want to see if what I feel is common or it is just me, not grateful one.

[kcbelles]

I worked for an insurance dept in a bank, and then for the company that handled the phone calls for bank (still in insurance). Did that for many years (as a supervisor). It was alright, while I was down in Southern Calif. After I moved/transfered to a Washington state branch for the same company, it went down-hill. It was hard to do my job when the company felt they could pay reps a lot less than the reps I had down south were getting. Therefore, I couldn't get/keep a good crew together and our numbers sucked. I'd find a good employee - get them all trained, and they would end up leaving, for a better paying position somewhere else. Also, I didn't seem to fit the office up here as I did in the prior office - not sure why. I get along great with my current co-workers just fine. So, I started by liking it - loved being able to help people - both the customers and my staff, but ended up hating it, because I felt I couldn't do my job properly as I wasn't being given the proper resources to get it done right.