2 weeks on the job and do not have JD Edwards access (employee, 2013)
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I started a new job and the system owner, the CFO has not granted access. Because of security, there has to be system authorization for select users. So unfortunately I am only able to do maybe 60% of my job. IT and my direct bosses have asked him via email and instant messenger. Apparently there has been no response from him. I dont get it. Why won't he approve. How hard can it be? Should I contact him directly?
I wouldn’t. Jumping the chain of command is often frowned on. But document that you have told your immediate supervisor and CONTINUE to do so. Make sure he/she knows how it is limiting your performance.
Sounds like a pretty standard start for any large company, honestly.
And definitely don't jump ahead of the chain of command. The person approving it most likely has 90 other things going on, and for better or worse, you're just not a priority.
I started a new job and the system owner, the CFO has not granted access. Because of security, there has to be system authorization for select users. So unfortunately I am only able to do maybe 60% of my job. IT and my direct bosses have asked him via email and instant messenger. Apparently there has been no response from him. I dont get it. Why won't he approve. How hard can it be? Should I contact him directly?
Knowing zero about your role or firm, I would however state that "under no circumstances should (you, the worker) contact the fellow granting access to (whatever), unless first contacted." It won't help. It could hurt. Sometimes you can't fight City Hall. As the new gal/guy, I would not rock that boat right away.
Across the decades I've done subject matter expert work for a household name IT firm with a market cap of $1.56T. That's trillion dollars, with a T. I've been an employee there for hell if I'd know how long, it all blurs and doesn't really matter, end of the day.
One of their not-so-amusing flaws across decades is security access management. They have their reasons, I get it, but they cannot onboard people to all their resources rapidly. It may take days, or weeks. I've run up against them on various matters and they are a rock upon which such waves of angst break harmlessly. Because I don't need to know, I will never know why their processes in this matter take quite a while. It can be frustrating.
Emailing managers, expediting, calling the Pope*, nothing moves them faster that I know of. One day things may change, and yes they may have their reasons, but...patience.
Patience, young Padawan. This shall come to pass when it does.
*Okay, I never called His Holiness for help, but just about everything-but.
Definitely don't jump the chain of command. Whenever you check in with your immediate supervisor, bring up that you still don't have access to resource X, which is affecting your ability to do Y.
Perspective is important. He could be working on a project where if he screws up, there's a large price tag. You not being able to do part of your job for a few weeks doesn't carry that kind of financial impact.
I approve quite a few things. It's part of my job, but not the main thing I do. As an example, one major project I was part of had a seven figure price tag if we missed a certain deadline. I absolutely was slow to respond to other things when that was going on, and I know that cost the company money. What it cost though was nowhere near as expensive as what I was working on instead.
Be patient. This isn't a big deal. Your boss knows how things work, and won't blame you.
I remember working for a computer assembly company. As security. It took 2 months before they granted me access to the presidents main office area. In the preceding 2 months, I got ******ed out for not finding the coffee pots still left on.
I explained three times that I cant catch what I cant see or smell. Finally they did......Sheesh....
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