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Old 09-03-2018, 08:15 PM
 
Location: North Dakota
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Anyone ever booked a day tour with them? If so what was your experience like?
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Old 09-03-2018, 08:24 PM
 
Location: Henderson, NV
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Quote:
Originally Posted by NDak15 View Post
Anyone ever booked a day tour with them? If so what was your experience like?
Yes, a tour of Versailles and Giverny when I was in France last year. Excellent tour guide who took great care of us.
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Old 09-03-2018, 08:53 PM
 
Location: Silver Spring, MD
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I have. While the tour was fine I believe that I overpaid. I would suggest using them for tour ideas and then either contacting the vendor directly or doing some research on your own to see how much of a premium you are paying.
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Old 09-03-2018, 09:39 PM
 
Location: North Dakota
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Quote:
Originally Posted by shellymdnv View Post
I have. While the tour was fine I believe that I overpaid. I would suggest using them for tour ideas and then either contacting the vendor directly or doing some research on your own to see how much of a premium you are paying.
Thanks for the tip.
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Old 09-04-2018, 01:49 AM
 
Location: We_tside PNW (Columbia Gorge) / CO / SA TX / Thailand
34,705 posts, read 58,031,425 times
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WAY over paid by booking a day trip in NZ using Viator, then stuck with their SPAM for months.

Same services (identical) are available elsewhere.

They are only a consolidator.
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Old 09-04-2018, 05:29 AM
 
Location: North Dakota
10,350 posts, read 13,936,640 times
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Quote:
Originally Posted by StealthRabbit View Post
WAY over paid by booking a day trip in NZ using Viator, then stuck with their SPAM for months.

Same services (identical) are available elsewhere.

They are only a consolidator.
Care to share where some of those better services are located?
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Old 09-04-2018, 05:50 AM
 
Location: Sunshine state
2,540 posts, read 3,733,951 times
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As others have said, they're a tour consolidator and you'll end up paying more booking with them. If you review the tours carefully you'll be able to find the name of the tour company and then contact the tour company directly from there.

I found my tour company from Fodor travel forum / mini blog written by a Canadian budget traveler. If you ever go to Lisbon and want to do a day trip in a small group tour, check out Cool Tour Lisbon. They'll go with as little as 1 person and as many as 8 people, with hotel pick up and drop off.
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Old 09-04-2018, 07:43 AM
 
14,400 posts, read 14,298,103 times
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Quote:
Originally Posted by graceC View Post
As others have said, they're a tour consolidator and you'll end up paying more booking with them. If you review the tours carefully you'll be able to find the name of the tour company and then contact the tour company directly from there.

I found my tour company from Fodor travel forum / mini blog written by a Canadian budget traveler. If you ever go to Lisbon and want to do a day trip in a small group tour, check out Cool Tour Lisbon. They'll go with as little as 1 person and as many as 8 people, with hotel pick up and drop off.
I have used Viator for some tours in Europe. I may use it again to tour Ireland in about a year. However, in the last few years my wife and I are mostly doing in on our own with the help of a Rick Steve's tour book and, generally, a rental car. Parking can be a challenge in Europe. However, if planned carefully parking is doable. The metro in London, Paris, and Rome will get you to most places. In some cities--like Lisbon--taxis are a great bargain. I found Munich to be a very walkable city if you stay near the central train station. Taxis, local buses, and just walking worked well for us in Barcelona. The museums we wanted to see in Madrid were all within walking distance of our hotel. Walking and public transportation worked well for us in Berlin and Amsterdam.

Its complicated though. If you want to get away from the main cities a tour may be a good option. For example, we wanted to see Stonehenge, Bath, and Windsor Castle in the UK. A tour was definitely our best option. I would have driven to Neuschwanstein Castle in Germany, but all the tickets were sold out for castle tours. However, tickets were available on a bus tour that we booked. The tour also took us to Linderhof Palace and Oberammergau. The old city of Toledo in Spain is a "must see" if you go to Madrid. We could have driven rental car, but took a guided bus tour instead.

Whether Viator is a good deal or not generally depends on the people. If you have never been to Europe before and don't want to rent a car it can be a good option.

Last edited by markg91359; 09-04-2018 at 07:56 AM..
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Old 09-04-2018, 07:48 PM
 
Location: We_tside PNW (Columbia Gorge) / CO / SA TX / Thailand
34,705 posts, read 58,031,425 times
Reputation: 46172
Quote:
Originally Posted by NDak15 View Post
Care to share where some of those better services are located?
as mentioned... go to the source (Preferred).

Viator and their pimps (visitor centers) make it sound 'exclusively' available from Viator, but that was incorrect in every case that I got burnt (NZ). The actual tour company had far more options and lower prices. (These were all boat / ship / ferry trips in my case, several in NZ National Parks / Milford / Doubtful Sound)
https://www.milford-sound.co.nz/
https://www.viator.com/New-Zealand-t...r-Tours/d24-g3

Try to go to the source (provider of said tours)
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Old 03-25-2019, 09:47 PM
 
Location: Looking over your shoulder
31,304 posts, read 32,878,282 times
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My wife pre-booked a day tour with Viator for our upcoming trip. Today our credit card company called to see if we had made airline reservations using the card. “No” we didn’t, however the bank agent indicated our credit card information was thus compromised. After thinking about “where” and “when” we used the credit card last – Viator Tours was the only company for several weeks that we had given the information to over the phone call. The phone center is located out of the country. We don’t use the credit card online for purchases however we did verbally give the card info to a Viator agent over the phone. We’ve used Viator in the past and never had trouble like this before.
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