Why are some customers so nasty (refund, stores, Wal-mart, sell)
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I work for a huge retailer. I work in the dresses department and it is absolutely amazing how some people can be so trashy. We sell nice cocktail dresses and evening dresses. We have people taking in garments into the fitting rooms and leave the rooms with the dresses in a huge pile on the floor. What else, oh, we are not just a retailer, we are a rental store. In our store, people come in. Buy a dress, wear it, and return it the next day. We never have so many return as the day after a homecomings or in spring during wedding season. Smelly dresses with deodorant stains. Somehow our store returns everything under the sun. As long as you have some proof of purchase you get your money back the way you paid for it. If the return is without proof of purchase you still get your money back in form of an in store credit. And people take advantage of that . So enough about that. I could never return anything after I wore the unless the garment was defected.
My worst experience was one time when I was walking into a fitting room and saw this pile of close on the floor. It smelled awful in there. It smelled crap. And that's just what it was. Somebody left me a huge surprise on top of all this clothes on the floor.
So, that's just some of the things us retail workers have to deal with on a bad day.
Oh yea, there should be a book about the abuses retail workers have to put up with. Any time you have to work interfacing with the public you get the loonies. I have had to deal with some customers that were seriously mentally ill... like really scary. Customers under the influence of some substance... customers (mainly women) who were just the b*tchiest things on the planet who would feed their egos and get their jollies from treating clerks like trash.
And you are right about the returns. Now they are stricter but back in the day, they would take anything if you screamed for the manager. I had to refund money on used vitamins that were 2 years old ... 5 year old carpeting ... drapes that stank of food odors... things from other stores that were given as gifts in the box that had our store name on it... yep, took it all back.
sanity is not a requirement to shop in a store.
the concept is that corporations have ripped off the little guy so its payback time and they are the righteous avenging angel.
only those that work with the public have a clue of the level of anger present in the public. conflict avoidance and conflict de escalaton
are not working for us as a community. many behave badly simply bek they know they can.
It's retail - these things come with the territory. If you dislike it that much, find another line of work.
I worked in retail for about 10 years, from minimum wage grunt worker to general manager of two stores, so I understand where you're coming from. It is what it is, though. You either deal with it or find something else to do. When I'd had enough, that's exactly what I did.
It's retail - these things come with the territory. If you dislike it that much, find another line of work...........
Excuse me, but.....finding a pile of "crap" in the dressing room on brand new retail clothes is "coming with the territory" ????
It is a retail clerks responsibility to clean up body excretions DELIBERATELY placed there?
If I EXPECTED to find something like that, I would be either a NA, RN or work in a nursing home.(amongst other job fields dealing with body excretions)
I love my line of work in retail, but....I do draw the line somewhere. (And, that "pile" would be IT! But, of course....nothing can be done about it, unless someone is actually caught in the "act")
However, I do have to say, that the nice customers and "regulars" outweigh the nasty ones and make up for it.
Those nice individuals are exactly the type of people to give me the hope and sense of being there, for a all the RIGHT reasons!
Excuse me, but.....finding a pile of "crap" in the dressing room on brand new retail clothes is "coming with the territory" ????
It is a retail clerks responsibility to clean up body excretions DELIBERATELY placed there?
If I EXPECTED to find something like that, I would be either a NA, RN or work in a nursing home.(amongst other job fields dealing with body excretions)
I love my line of work in retail, but....I do draw the line somewhere. (And, that "pile" would be IT! But, of course....nothing can be done about it, unless someone is actually caught in the "act")
However, I do have to say, that the nice customers and "regulars" outweigh the nasty ones and make up for it.
Those nice individuals are exactly the type of people to give me the hope and sense of being there, for a all the RIGHT reasons!
Yes, the nice ones outweigh the bad ones but you remember the bad once more. I would have quit after finding the surprise in the fitting room but I have to have another job first. It is a work in progress.
Anyhow, just because it's retail we shouldn't have to deal with peoples pissy attitudes. Then thats goes with any line of work. But I bet if I had worked as something else" more respected" it would not have been accepted to treat me the way many of us retail workers get treated.
It all comes down to how you are raised in the end. Rude customers or the real nasty ones were raised to treat people that way. I can't find any other reason.
Excuse me, but.....finding a pile of "crap" in the dressing room on brand new retail clothes is "coming with the territory" ????
Apparently so...
Quote:
It is a retail clerks responsibility to clean up body excretions DELIBERATELY placed there?
If not, whose job is it?
Look, that was obviously a horrible thing to do and there could be no possible justification for it, but it happened. Yes, it was wrong. Yes, it's not what one signs up for when they take a job at Old Navy. It is what it is, though, and someone has to clean it up.
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