Time Warner Cable in Los Angeles...I hate it! Do you? (Orange: house, buy)

[taydigga]

Anyone else feel this way. We don't have a balcony and our landlord won't let us put a satellite on the roof so we are stuck with TW. All the other services are not available in our zip code (Verizon, Fios, At&t). My question is do you other people have the same experiences with your cable and internet with Time Warner? Experiences in that they just plain suck!

[1200RT]

Define "suck"?

Recently moved to Orange County, where we have ATT U-Verse, but had TW in Santa Monica for 5+ years. Internet speeds were very good for the money. 15mbps+, relatively consistent. No data caps, like U-Verse has. TV quality was always good, rarely had outages for TV or Internet. Price was on the high side, IMO. TW had no contracts, u-verse has a 12 month contract for the best rate, will go up by $40/month after. TW TV has good content with the packages we had. Cable box interface/UI seemed to be from 10 years ago, but worked and easy to use. Cable boxes themselves needed to be updated. Could only record 2 shows at once. DVR hard drives were small, especially when recording HD. Removes broke frequently. Exchanging equipment in TW store was a PITA. TW over the phone customer service is god awful, worst in the business.

So again - define suck? Some things about TW defiantly suck, some things are not bad compared to others you mentioned. I've had fios, have u-verse now. All have pluses and minuses.

[Dunbar42]

I've had TWC for 8 years and my only complaint is the old DVR software. The internet speeds are nothing to complain about and they have lots of speed tiers to choose from. I would love to try FIOS but TWC isn't bad and you can always buy a cablecard capable Tivo if their DVR's bother you. Other than standing in line for 10-15 minutes at my local office I didn't find swapping equipment to be difficult at all. Outside of the first year promotions I think pricing is very close for all of the services. My parents live in the midwest and have DirecTV and I don't think it's any better than TWC.

[taydigga]

don't get no where near 15mpbs and I'm always getting glitches in connection (gamer here). I hate their dvr, it's so glitchy it's sad. When I have a problem I hop on twitter and check the area and there's always simultaneous complaints from my area so maybe it's location based? Idk...

[CALGUY]

I hate TW.
That's why I cancelled them and put a roof antenna up.
I now get 120 stations, some of which I really enjoy far better than when I had cable, and I don't get that pesky monthly bill any more.
Bob.

[1200RT]

Originally Posted by taydigga

don't get no where near 15mpbs and I'm always getting glitches in connection (gamer here). I hate their dvr, it's so glitchy it's sad. When I have a problem I hop on twitter and check the area and there's always simultaneous complaints from my area so maybe it's location based? Idk...

Agreed, other than not getting 15mbps. Could be location based or peak usage times? Cable based internet is definitely finicky.

Originally Posted by CALGUY

I hate TW.
That's why I cancelled them and put a roof antenna up.
I now get 120 stations, some of which I really enjoy far better than when I had cable, and I don't get that pesky monthly bill any more.
Bob.

Now THATS an interesting discussion - i've thought about canceling cable and going OTA and netflix/roku/etc only. Not sure if it would work for us, but sometimes like that idea.

[Fontucky]

It's the only game in town for me. No DSL choices available. I'd rate my satisfaction at B- for internet and TV. The digital boxes are old, slow and clunky and the remotes wear out after a couple of years without much daily use. However, they have a service center in a small shopping center nearby, and I've never had to wait for service. In and out quickly for all three times I've been there.

They recently added ME-TV, which I appreciate.

[Joe Van Fossen]

I've had TW for over 10 years now--they just gave me 6 months of free showtime for my "loyalty". It hasn't always been the best, but I use the internet a LOT (gaming, video streaming, working, posting on forums). It's probably down or spotty about 5% of the time throughout the entire year, but those are always the times when I feel like I need it the most. The TV is the same way. I throw fits every time it happens too, internally at least.

I had issues with my last DVR, but I just called and they had technicians come and replace it with one that's about a generation old (as opposed to my 6 generation old one). If yours is giving you issues, they'll usually replace it without a problem.

I have no access to fios or u-verse and I'd consider fios, but not u-verse. For gaming, I need something faster than DSL, so I stick with TW. The price hikes are irritating though. I'm thinking of cutting the TV service and just keeping the internet. I use streaming services more than I watch TV anyway.

[nightlysparrow]

I have TW TV. I could get VIOS, but TW will send a human to your house the same day or the next. I ca't even get a Verizon rep on the phone.

[bhcompy]

I had good service with TW. Switched to FIOS for value, but otherwise TW was great.