12-23-2012, 11:48 PM
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So I've been hearing glowing recommendations from many people, (including ScoopLV on these boards), and I finally was able to go to the Sterling Brunch at Bally's which is supposed to be the best (and most expensive) in Las Vegas. This was only possible because there was a Groupon that essentially cut the price in half ($99 for two people) There were some highlights and some VERY VERY low points.
First off, we had 11am reservations and waited an hour to get our table.
This is absolutely unacceptable. Why take reservations at all? Many people were very upset, one guy complaining so loudly to the hostess who was so embarrassed, she seated him right away--ahead of other people who were in line. I know this because he said he had been waiting 45 minutes and everybody else's wait was longer. Squeaky wheel gets the grease, I suppose. They apologized and tried to give everybody free bloody marys while they waited, but even THAT line was too long to wait in since they only had one bartender who couldn't make them fast enough. I gave up and was seriously considering cancelling our reservation and seeking a refund from Groupon.
Once finally seated at our table, we attacked the buffet as we were very hungry by that point. Overall impression of the buffet: dark, simple, smaller than you'd expect for the price, not presented nearly as well as others in town, but the food was very good. Most dishes I would give a rating of 8 out of 10 with a few 10's like the lobster tail. Desserts were good, but not all the trays were replenished and some just sat empty even with a manager standing directly behind them like it's okay. The eggs benedict was actually the right temperature and not dry at all which is so common at buffets. The cuts of meat were pretty good. Sushi station was good. I liked the free champagne.
Now the bad:
1) The cook staff were not replenishing the buffet items as quickly as they should. I actually had to tell one that they were completely out of crab legs. He as very nice and quickly went to refill it, but I shouldn't have to do his job for him. My wife said the breaded chicken was not replensihed either. There should never be a lag and no serving tray should ever be 100% empty. I expected more from such a highly respected estabishment.
2) There was no bread! Nothing at all and I found it to be very strange. Not even one of those non-edible displays. Weird.
3) Service was lacking. We couldn't get the attention of our waiter to order a drink for my wife. She literally had to get up and go grab him to order her tea. It still didn't come! We eventually flagged down a
different server who brought us tea, kindly apologized, then said he would bring some more hot water for my wife... that never came either.
4) WORST OF ALL: It was
DIRTY ! Like "I'm-so-disgusted, I-don't-know-if-I-want-to-eat-here" dirty. We were seated by the half-wall between the bar area and the dining tables. The wall DIRECTLY NEXT TO THE TABLES where food is eaten is caked with a very thick layer of dust! Don't believe me? We took a picture of it and I'm willing to send it to anyone who PM's me. Disgusting. I'd post it here, but you can only post links, not picture files here.
I'm going to send a copy of this review to management, but I guarantee you we will never go back. We think it's absolutely obscene that they normally charge $90/head for this kind of experience. We know we were not the only ones dissatisfied today either. I've been to many buffets in town and this wouldn't even hit the top 10.
Last edited by logline; 12-23-2012 at 11:58 PM ..
12-24-2012, 12:34 AM
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I went last weekend on the Groupon a well (first time for me too). I had a very different experience from yours.
Our reservations were for 9:30am and we were seated right away. It definitely picked up around 10-10:30, so I think getting there early helped.
I noticed the food getting refilled extremely regularly. Pretty much the crab legs were gone in around 5-10 minutes (we were seated right by the meat carving station) every time. They practically had an endless loop of people refilling the crab legs. I noticed too, the big fat crab legs go first (obviously), so being the first person in line helps. The crab legs (which were Alaskan King when I was there) were top notch, warm, but not overcooked, and HUGE.
Contrasting, both my wife and I found the lobster tails to be disgusting. They are decent size (full size), but they were rubbery and tasteless when we were there. I got one, took a couple bites, and gave up on it. No reason to fill up on bad lobster when there were great crab legs available.
I had the lamb chops and they were excellent. Desserts and crepes (had the bananas fosters crepes) were great too. Didn't have caviar or sushi. All the food I had was excellent except the lobster tails.
Service for us was excellent (we had Mario). I told my wife he was like the butler guy from "Mr Deeds", he'd practically sneak up on you and be refilling our champagne and OJ.
I didn't think it was dirty, but I wasn't on the lookout for it.
For me, not being a caviar, champagne, or sushi buff, it's hard for me to get maximum value out of the buffet. I would have a hard time justifying it at regular price. I was happy at Groupon price and will probably go back even at regular price for some special occasion.
12-24-2012, 04:01 AM
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A lot of people take time off this week for the holidays. I wonder if short-staffing might have explained the difference in your experiences?
12-24-2012, 04:40 AM
654 posts, read
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Another data point:
I went last weekend (the 16th) for the first time. Our reservations were at 9:30 AM & we were seated fairly quickly; at 10:00-10:30 the line started to build, so getting there early was probably helpful. I took my wife, who enjoyed the lobster so much on our honeymoon cruise she wanted it again - otherwise I would've gone with a buddy, since my wife (95 lbs) never gets her money's worth at a buffet.
She got her lobster (as did I) - what a disappointment. We tried 3 different tails at different times, all were a decent size but all were rubbery & lacked flavor. The king crab legs I got were no bigger than other buffets around town; I tried multiple times to look for the larger legs, but never saw any. The flavor, at least, was very good - far better than the lobster. They had grilled/blackened swordfish - IMHO it was the best thing there, a little more dry than I'd like but still the best flavor of any seafood (swordfish is probably my favorite fish, with some varieties of salmon/shark close behind).
The caviar was decent, but you had to ask for it at a specific station & they'd only provide a little at a time. They also had capers at the caviar station - tried them together, talk about salt overload! The sushi was at the same station, I only tried the eel & octopus - reasonable but nothing special. In the midst of all this, the champagne started out excellent & remained that way; my only minor complaint is they didn't fill it as quickly as I'd heard from so many places - my glass emptied a couple times & I wasn't drinking it that quickly.
I tried the lobster bisque, which I found underwhelming compared to past experiences. It was rather bland & had a weird texture. The eggs benedict were better than most other places; while I'm not a huge fan (prefer poached eggs without hollandaise), these were some of the best I've had in a buffet environment. Then it was on to the filet mignon. Their pieces put the PETITE in petite filet mignon - so tiny that it was hard to have any pink in the middle with that ratio of surface area to meat. As a result, the pieces I tried were more done than I'd like, if only because any cooking/browning at all would make it almost impossible to leave the middle medium-rare, let alone medium. It still tasted alright, I was just disappointed that by default they were too done.
For dessert, I had a crepe with bananas foster, which was very good. My wife tried a couple of the pre-made desserts (small cakes) - she enjoyed them but wasn't wowed. Even though she's petite, she LOVES dessert & I wish they would've had something to tickle her fancy.
All in all, I'm glad I went but have to be honest that I can't see going again unless something changes. If I knew the lobster would be better prepared & large King Crab legs would be available, it would help. Better cuts of filet mignon would help. If I knew they'd have swordfish again, that would probably be the biggest draw for me. I'm sure the groupon crowd affected things overall, so I tried to cut them some slack. Then again, when I thought about it why not make lemons into lemonade? Rather than going through the motions merely to survive the groupon crowd, this could've been a great chance to showcase themselves & build a repeat clientele (would've worked for me), but in my opinion they fell far short of hitting the mark.
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Place of birth - Native, outside of US (%)
Place of birth - Foreign born (%)
Housing units in structures - 1, detached (%)
Housing units in structures - 1, attached (%)
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Housing units in structures - 10 to 19 (%)
Housing units in structures - 20 to 49 (%)
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Most Common Industries - Finance and insurance (%)
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Most Common Occupations - Sales and related occupations (%)
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Most Common Occupations - Construction and extraction occupations (%)
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People in Group quarters - Hospices or homes for chronically ill (%)
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People in Group quarters - Mental (Psychiatric) hospitals or wards (%)
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People in Group quarters - Institutions for the deaf (%)
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People in Group quarters - Type of juvenile institution unknown (%)
People in Group quarters - Noninstitutionalized population (%)
People in Group quarters - College dormitories (includes college quarters off campus) (%)
People in Group quarters - Military quarters (%)
People in Group quarters - On base (%)
People in Group quarters - Barracks, unaccompanied personnel housing (UPH), (Enlisted/Officer), ;and similar group living quarters for military personnel (%)
People in Group quarters - Transient quarters for temporary residents (%)
People in Group quarters - Military ships (%)
People in Group quarters - Group homes (%)
People in Group quarters - Homes or halfway houses for drug/alcohol abuse (%)
People in Group quarters - Homes for the mentally ill (%)
People in Group quarters - Homes for the mentally retarded (%)
People in Group quarters - Homes for the physically handicapped (%)
People in Group quarters - Other group homes (%)
People in Group quarters - Religious group quarters (%)
People in Group quarters - Dormitories (%)
People in Group quarters - Agriculture workers' dormitories on farms (%)
People in Group quarters - Job Corps and vocational training facilities (%)
People in Group quarters - Other workers' dormitories (%)
People in Group quarters - Crews of maritime vessels (%)
People in Group quarters - Other nonhousehold living situations (%)
People in Group quarters - Other noninstitutional group quarters (%)
Residents speaking English at home (%)
Residents speaking English at home - Born in the United States (%)
Residents speaking English at home - Native, born elsewhere (%)
Residents speaking English at home - Foreign born (%)
Residents speaking Spanish at home (%)
Residents speaking Spanish at home - Born in the United States (%)
Residents speaking Spanish at home - Native, born elsewhere (%)
Residents speaking Spanish at home - Foreign born (%)
Residents speaking other language at home (%)
Residents speaking other language at home - Born in the United States (%)
Residents speaking other language at home - Native, born elsewhere (%)
Residents speaking other language at home - Foreign born (%)
Class of Workers - Employee of private company (%)
Class of Workers - Self-employed in own incorporated business (%)
Class of Workers - Private not-for-profit wage and salary workers (%)
Class of Workers - Local government workers (%)
Class of Workers - State government workers (%)
Class of Workers - Federal government workers (%)
Class of Workers - Self-employed workers in own not incorporated business and Unpaid family workers (%)
House heating fuel used in houses and condos - Utility gas (%)
House heating fuel used in houses and condos - Bottled, tank, or LP gas (%)
House heating fuel used in houses and condos - Electricity (%)
House heating fuel used in houses and condos - Fuel oil, kerosene, etc. (%)
House heating fuel used in houses and condos - Coal or coke (%)
House heating fuel used in houses and condos - Wood (%)
House heating fuel used in houses and condos - Solar energy (%)
House heating fuel used in houses and condos - Other fuel (%)
House heating fuel used in houses and condos - No fuel used (%)
House heating fuel used in apartments - Utility gas (%)
House heating fuel used in apartments - Bottled, tank, or LP gas (%)
House heating fuel used in apartments - Electricity (%)
House heating fuel used in apartments - Fuel oil, kerosene, etc. (%)
House heating fuel used in apartments - Coal or coke (%)
House heating fuel used in apartments - Wood (%)
House heating fuel used in apartments - Solar energy (%)
House heating fuel used in apartments - Other fuel (%)
House heating fuel used in apartments - No fuel used (%)
Armed forces status - In Armed Forces (%)
Armed forces status - Civilian (%)
Armed forces status - Civilian - Veteran (%)
Armed forces status - Civilian - Nonveteran (%)
Fatal accidents locations in years 2005-2021
Fatal accidents locations in 2005
Fatal accidents locations in 2006
Fatal accidents locations in 2007
Fatal accidents locations in 2008
Fatal accidents locations in 2009
Fatal accidents locations in 2010
Fatal accidents locations in 2011
Fatal accidents locations in 2012
Fatal accidents locations in 2013
Fatal accidents locations in 2014
Fatal accidents locations in 2015
Fatal accidents locations in 2016
Fatal accidents locations in 2017
Fatal accidents locations in 2018
Fatal accidents locations in 2019
Fatal accidents locations in 2020
Fatal accidents locations in 2021
Alcohol use - People drinking some alcohol every month (%)
Alcohol use - People not drinking at all (%)
Alcohol use - Average days/month drinking alcohol
Alcohol use - Average drinks/week
Alcohol use - Average days/year people drink much
Audiometry - Average condition of hearing (%)
Audiometry - People that can hear a whisper from across a quiet room (%)
Audiometry - People that can hear normal voice from across a quiet room (%)
Audiometry - Ears ringing, roaring, buzzing (%)
Audiometry - Had a job exposure to loud noise (%)
Audiometry - Had off-work exposure to loud noise (%)
Blood Pressure & Cholesterol - Has high blood pressure (%)
Blood Pressure & Cholesterol - Checking blood pressure at home (%)
Blood Pressure & Cholesterol - Frequently checking blood cholesterol (%)
Blood Pressure & Cholesterol - Has high cholesterol level (%)
Consumer Behavior - Money monthly spent on food at supermarket/grocery store
Consumer Behavior - Money monthly spent on food at other stores
Consumer Behavior - Money monthly spent on eating out
Consumer Behavior - Money monthly spent on carryout/delivered foods
Consumer Behavior - Income spent on food at supermarket/grocery store (%)
Consumer Behavior - Income spent on food at other stores (%)
Consumer Behavior - Income spent on eating out (%)
Consumer Behavior - Income spent on carryout/delivered foods (%)
Current Health Status - General health condition (%)
Current Health Status - Blood donors (%)
Current Health Status - Has blood ever tested for HIV virus (%)
Current Health Status - Left-handed people (%)
Dermatology - People using sunscreen (%)
Diabetes - Diabetics (%)
Diabetes - Had a blood test for high blood sugar (%)
Diabetes - People taking insulin (%)
Diet Behavior & Nutrition - Diet health (%)
Diet Behavior & Nutrition - Milk product consumption (# of products/month)
Diet Behavior & Nutrition - Meals not home prepared (#/week)
Diet Behavior & Nutrition - Meals from fast food or pizza place (#/week)
Diet Behavior & Nutrition - Ready-to-eat foods (#/month)
Diet Behavior & Nutrition - Frozen meals/pizza (#/month)
Drug Use - People that ever used marijuana or hashish (%)
Drug Use - Ever used hard drugs (%)
Drug Use - Ever used any form of cocaine (%)
Drug Use - Ever used heroin (%)
Drug Use - Ever used methamphetamine (%)
Health Insurance - People covered by health insurance (%)
Kidney Conditions-Urology - Avg. # of times urinating at night
Medical Conditions - People with asthma (%)
Medical Conditions - People with anemia (%)
Medical Conditions - People with psoriasis (%)
Medical Conditions - People with overweight (%)
Medical Conditions - Elderly people having difficulties in thinking or remembering (%)
Medical Conditions - People who ever received blood transfusion (%)
Medical Conditions - People having trouble seeing even with glass/contacts (%)
Medical Conditions - People with arthritis (%)
Medical Conditions - People with gout (%)
Medical Conditions - People with congestive heart failure (%)
Medical Conditions - People with coronary heart disease (%)
Medical Conditions - People with angina pectoris (%)
Medical Conditions - People who ever had heart attack (%)
Medical Conditions - People who ever had stroke (%)
Medical Conditions - People with emphysema (%)
Medical Conditions - People with thyroid problem (%)
Medical Conditions - People with chronic bronchitis (%)
Medical Conditions - People with any liver condition (%)
Medical Conditions - People who ever had cancer or malignancy (%)
Mental Health - People who have little interest in doing things (%)
Mental Health - People feeling down, depressed, or hopeless (%)
Mental Health - People who have trouble sleeping or sleeping too much (%)
Mental Health - People feeling tired or having little energy (%)
Mental Health - People with poor appetite or overeating (%)
Mental Health - People feeling bad about themself (%)
Mental Health - People who have trouble concentrating on things (%)
Mental Health - People moving or speaking slowly or too fast (%)
Mental Health - People having thoughts they would be better off dead (%)
Oral Health - Average years since last visit a dentist
Oral Health - People embarrassed because of mouth (%)
Oral Health - People with gum disease (%)
Oral Health - General health of teeth and gums (%)
Oral Health - Average days a week using dental floss/device
Oral Health - Average days a week using mouthwash for dental problem
Oral Health - Average number of teeth
Pesticide Use - Households using pesticides to control insects (%)
Pesticide Use - Households using pesticides to kill weeds (%)
Physical Activity - People doing vigorous-intensity work activities (%)
Physical Activity - People doing moderate-intensity work activities (%)
Physical Activity - People walking or bicycling (%)
Physical Activity - People doing vigorous-intensity recreational activities (%)
Physical Activity - People doing moderate-intensity recreational activities (%)
Physical Activity - Average hours a day doing sedentary activities
Physical Activity - Average hours a day watching TV or videos
Physical Activity - Average hours a day using computer
Physical Functioning - People having limitations keeping them from working (%)
Physical Functioning - People limited in amount of work they can do (%)
Physical Functioning - People that need special equipment to walk (%)
Physical Functioning - People experiencing confusion/memory problems (%)
Physical Functioning - People requiring special healthcare equipment (%)
Prescription Medications - Average number of prescription medicines taking
Preventive Aspirin Use - Adults 40+ taking low-dose aspirin (%)
Reproductive Health - Vaginal deliveries (%)
Reproductive Health - Cesarean deliveries (%)
Reproductive Health - Deliveries resulted in a live birth (%)
Reproductive Health - Pregnancies resulted in a delivery (%)
Reproductive Health - Women breastfeeding newborns (%)
Reproductive Health - Women that had a hysterectomy (%)
Reproductive Health - Women that had both ovaries removed (%)
Reproductive Health - Women that have ever taken birth control pills (%)
Reproductive Health - Women taking birth control pills (%)
Reproductive Health - Women that have ever used Depo-Provera or injectables (%)
Reproductive Health - Women that have ever used female hormones (%)
Sexual Behavior - People 18+ that ever had sex (vaginal, anal, or oral) (%)
Sexual Behavior - Males 18+ that ever had vaginal sex with a woman (%)
Sexual Behavior - Males 18+ that ever performed oral sex on a woman (%)
Sexual Behavior - Males 18+ that ever had anal sex with a woman (%)
Sexual Behavior - Males 18+ that ever had any sex with a man (%)
Sexual Behavior - Females 18+ that ever had vaginal sex with a man (%)
Sexual Behavior - Females 18+ that ever performed oral sex on a man (%)
Sexual Behavior - Females 18+ that ever had anal sex with a man (%)
Sexual Behavior - Females 18+ that ever had any kind of sex with a woman (%)
Sexual Behavior - Average age people first had sex
Sexual Behavior - Average number of female sex partners in lifetime (males 18+)
Sexual Behavior - Average number of female vaginal sex partners in lifetime (males 18+)
Sexual Behavior - Average age people first performed oral sex on a woman (18+)
Sexual Behavior - Average number of woman performed oral sex on in lifetime (18+)
Sexual Behavior - Average number of male sex partners in lifetime (males 18+)
Sexual Behavior - Average number of male anal sex partners in lifetime (males 18+)
Sexual Behavior - Average age people first performed oral sex on a man (18+)
Sexual Behavior - Average number of male oral sex partners in lifetime (18+)
Sexual Behavior - People using protection when performing oral sex (%)
Sexual Behavior - Average number of times people have vaginal or anal sex a year
Sexual Behavior - People having sex without condom (%)
Sexual Behavior - Average number of male sex partners in lifetime (females 18+)
Sexual Behavior - Average number of male vaginal sex partners in lifetime (females 18+)
Sexual Behavior - Average number of female sex partners in lifetime (females 18+)
Sexual Behavior - Circumcised males 18+ (%)
Sleep Disorders - Average hours sleeping at night
Sleep Disorders - People that has trouble sleeping (%)
Smoking-Cigarette Use - People smoking cigarettes (%)
Taste & Smell - People 40+ having problems with smell (%)
Taste & Smell - People 40+ having problems with taste (%)
Taste & Smell - People 40+ that ever had wisdom teeth removed (%)
Taste & Smell - People 40+ that ever had tonsils teeth removed (%)
Taste & Smell - People 40+ that ever had a loss of consciousness because of a head injury (%)
Taste & Smell - People 40+ that ever had a broken nose or other serious injury to face or skull (%)
Taste & Smell - People 40+ that ever had two or more sinus infections (%)
Weight - Average height (inches)
Weight - Average weight (pounds)
Weight - Average BMI
Weight - People that are obese (%)
Weight - People that ever were obese (%)
Weight - People trying to lose weight (%)