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I am attempting to cut down my resume, without sacrificing skills or being accused of omiting work experience. Please look over this resume and let me know where you think I could cut back without sacrificing skills
Please don't just suggest cutting this or that, please give a reason for why you think it should be cut.
Thanks
[CENTER][CENTER] [/CENTER][/CENTER]
[CENTER][CENTER]Summary of Qualifications and Certifications[/CENTER][/CENTER]
CompTIA A+ and Network+ certified
DCSE: Dell Certified Systems Expert
Windows 7 MCTS (In Progress)
Proficient in MS Office Suite Applications 2003, 2007, and 2010 versions
Web Designer: HTML and CSS Proficient
Moderate use of Linux Ubuntu and Mint, Apache Web Server and Cerberus FTP Server
Amateur (HAM) Radio Operator
Extensive world travel
1st Degree Black Belt
[CENTER][CENTER]Education[/CENTER][/CENTER]
2008 Bachelor’s Degree in American History
Minor in Communications Studies
Graduated Magna *** Laude (3.76 GPA)
Chapman University
2008 Publicity Officer for the Alpha Mu Gamma Chapter of Phi Alpha Theta
Presented a historical research paper at the Phi Alpha Theta Regional Conference
Chapman University
[CENTER][CENTER]Work Experience / Volunteer Opportunities[/CENTER][/CENTER]
Nov 2011 to Present Dell $13/hr
Helpdesk Agent-Contract Position
Remote, Phone and Email support of Boeing Corporation users using Dameware, VNC, Remote Desktop and Webex software
Support over 50 calls per day
Use of Windows 7, Vista, XP. Troubleshooting of Boeing proprietary programs, Active Directory (including account creation, password reset), and the Microsoft Office 2003, 2007, 2010 suite: Word, Excel, Access, Outlook
Troubleshoot and setup for Blackberry devices
Tracking of all incidents and escalations through HP Service Manager
September 2011 to Present Volunteer Web Design
Creation of HTML and CSS web pages
Use of HTML text editor, Dreamweaver, Photoshop
2007 to Present Wadsley Tech Services $30/hr
Custom Computer Builds and IT Consulting
Personal consultant for customers desiring new computers or repairs and upgrades
Hardwire Home network setup, complete wireless setup with wireless security, Router and Firewall configuration
Image systems with Norton Ghost and Macrium Reflect
IMac configuration and wireless network setup
March 2011 to Nov 2011 Geeks On Site $25/hr
Desktop Support – Contract Position
In Home and SOHO Field Technician / User Support
Hardware repairs, Software installs, Wired and wireless networking troubleshooting and setup
Printer setup and maintenance
Use of Windows XP, Vista and 7
July 2010 to October 2010 ALEKS Corporation $19.23/hr
Customer Service Representative – Contract/Temporary Position
Assist customers with ALEKS software over the phone and via email
Use of Sugar CRM to track and record tickets
May 2010 to July 2010 Western Dental $14/hr
Helpdesk and Operations Technician
Customer Service/Call Center phone IT support and Onsite computer Desktop support
Service of workstations: Swap of HDD, RAM, PSU and other internal components
Image workstations using Norton Ghost
Network troubleshooting tools include tracert, ping, ipconfig, DNS, DCHP, Active Directory and FTP. Experience with LAN/WAN and wireless networks in a corporate environment
Phone support for about 25 calls per day using Dameware, VNC and Remote Desktop
Use of Lotus Notes for ticket tracking of cases
Computer repair of IBM desktop workstations, support of Windows XP and Vista
Feb 2009 to May 2010 Staples Office Supplies $8.60/hr
Easy Resident Technician
Lead / sole in-store technician for entire store with minimal supervision from management about technical decisions of computer repair
Phone and in person tech support as well as financial transactions at the register
PC Hardware and Software repairs and Cashier
Dell, HP, IBM, Compaq, Acer laptop and desktop repairs of HDD, PSU, Graphic Card installations, motherboard replacements, fan and heatsink replacements. Software: MS Office, Norton Anti Virus, Norton Ghost, Malware Bytes, CCleaner.Installation and activation of Operating Systems, virus removals, data transfers/backup. Peripheral setups of printers, scanners, and external hard drives. Printer replacement of in/toner. Support of Windows 98, 2000, ME, XP, Vista, and Windows 7 Operating Systems: Fresh reinstalls as well as reimage. User account creation, wireless security setup.
Customer support in store or on phone of approximately 15 to 20 support issues per day
Oct 2009 Chase/Washington Mutual Bank $15/hr
PC Technical Specialist- conversion project
Peripheral setup and breakdown for bank machines in addition to PC HW/SW troubleshooting
Card Scanner, PIN machines and Check readers installed and configured on bank computers
Oct 2008 to Nov 2008 Fry’s Electronics Fountain Valley, CA $8/hr
Electronic Component Accessories Sales
Customer Service and merchandizing of electronic component accessories
Technical Advisor for PC Components and peripheral devices
The advice I've received on composing resumes includes tailoring the resume for the job for which you are applying. Unless that job involves extensive world travel, a degree in a martial art, or HAM radio, I'd start by cutting those lines. Employers generally don't care about anything other than what you can do for the company. You can cut other parts based on the position you are applying for also.
Unsolicited advice: In general, focus on showing what sort of difference you made to the companies where you worked. For example, if you increased that company's profit, or streamlined a process through your performance, try to show that, instead of simply stating your job functions. This would show your potential to the prospective firm.
More Unsolicited advice: Since your education does not directly support your field of work, I recommend putting that at the bottom of the resume.
Ya, I've heard you tailor your resume to fit the job, but so much of what I have is job related its hard to taylor. I have't made any huge achievements for the companies ive been with b/c ive never been in a position to do so.
The parts about world travel, black belt and HAM radio are more conversation starters than anything else.
At the top, I would start with a nice sentence or two stating a business summary of what type of job you are seeking. Skipping around of dates is very confusing; make it chronological. I would put the education on bottom since it is not tech related. Exclude the salaries.
Even if you don't have "great" achievements, quantifying anything can help.
"Successfully repaired 500 customer pcs with virus infections in 6 months."
"Top 5 of x companies tech employees."
"Achieved company objectives for retail display setup.'
Anything at all to show something other than passivity.
"Learned the following skills rapidly to fix something outside of the norm."
Also, check tech resume guides for listing all these CRM systems, it might not matter what they are called unless the place you are applying to has specified it or it has a huge userbase.
Check those guides posted but I'd suggest stop taking everything you did so literally.
You have to put a spin on it or reach into some customer experiences that set you apart from others.
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