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Old 12-07-2010, 10:59 PM
 
Location: Somewhere.
10,481 posts, read 25,280,890 times
Reputation: 9120

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Late last night, in the wee hours of the morning, I was searching for ingredients to buy online for a recipe. Things I cannot find locally, like Coconut powder from Thailand.

All of a sudden, this weird program pops up on my computer, a fake diagnostic testing thing. "HDD Diagnostics". Then with it, I got a fake warning that said my private data was at stake, my computer is shutting down,etc. Then I couldn't go to any web page, Firefox would no longer work, my nice desktop picture went black, and I really couldn't do anything except fight with that fake program. I gave up after 2 hours and left a message for my husband to fix it in the morning.
We both tried to get it going today, my computer is getting constant popups, and other programs won't work now. Finally got Firefox to work at last just now.

How do I find and delete every last trace of this thing without having to reinstall windows? What is the best and not very expensive program to use?
I used adaware and it did nothing, after taking weeks to load. (it felt like weeks anyway)
Spybot found some things and quarantined them, but still problems.
I just want my computer back to the way it was before all this.
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Old 12-08-2010, 12:52 AM
 
Location: In a happy, quieter home now! :)
16,904 posts, read 16,121,615 times
Reputation: 75597
You need to do a System Restore, back to a couple of days ago.
Go to: Programs - Accessories - System Tools - System Restore.
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Old 12-08-2010, 05:50 AM
 
10,926 posts, read 21,990,455 times
Reputation: 10569
There is no best program, some find stuff that others don't. Start with Superantispyware portable (requires no installation), then run malwarebytes, and post back with the results.
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Old 12-08-2010, 07:40 AM
 
Location: 3rd rock from the sun
3,857 posts, read 6,956,213 times
Reputation: 1817
Iv'e found that Malwarebytes finds stuff that others leave behind. I also run SuperAntSpyware and Avira. Avria as "always on" and Malwarebyes, SuperAntiSpyware and Spybot adhoc as needed.

Also get CCCleaner to see what is installed and more importantly what will run at StartUp. If you don't recognize something in the Yes list then Google it for more info & for removal instructions if nasty.

All the above are free.
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Old 12-08-2010, 07:59 AM
 
Location: Cleveland, Ohio
16,546 posts, read 19,685,380 times
Reputation: 13331
Comodo is the new darling of the Anti-Virus/Anti-Malware market.

Antivirus Firewall Software and SSL Certificate - Internet Security Software from Comodo

Friend just used it to clean up the same problem you are having.
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