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Location: Metro Atlanta (Sandy Springs), by way of Macon, GA
2,014 posts, read 5,096,883 times
Reputation: 2089
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My '21 Elantra has (had?) some electrical issues. One night about a year and a half ago, I was about to go to the gas station and suddenly a bunch of alerts randomly toggled on my dashboard and the steering wheel was hard to turn. The next day, everything started working again.
I took it to a Hyundai dealership and was told that I had an electrical issue and that they had to order parts. By the way, the camera stopped working as well. They ordered the parts and everything has been working fine for the most part. Maybe once every 3-4 months, I'll get random alert that pops up and goes away.
I filed a claim with Hyundai. After months, they wrote back saying Hyundai wouldn't be able to buy back the car, but they'd give me $500 for "customer satisfaction" as long as I signed a document saying that they aren't liable for anything.
I'm sorry but doesn't this sound fishy? Should I pursue anything further with my own attorney? The problem hasn't come up much but it's still not really a comfortable feeling knowing that these random alerts can pop up at any time, and it feels like Hyundai is basically settling with "hush money"
Definitely fishy, Bro-fessor. $500 isn't much. Not worth signing away your legal rights.
What is the warranty you have in place? If it's only covered by the 5 yr/60,000 mile basic warranty, I'd want to have more. Although it seems to be fixed, you just never know with electrical issues. Not sure if you can negotiate for more/extended warranty coverage? For example, Ford automatically extended the warranty to 10 yr/100k for powertrain on their crappy dual clutch transmissions in the Focus and Fiesta.
Last edited by KO Stradivarius; 08-23-2023 at 08:26 PM..
My '21 Elantra has (had?) some electrical issues. One night about a year and a half ago, I was about to go to the gas station and suddenly a bunch of alerts randomly toggled on my dashboard and the steering wheel was hard to turn. The next day, everything started working again.
I took it to a Hyundai dealership and was told that I had an electrical issue and that they had to order parts. By the way, the camera stopped working as well. They ordered the parts and everything has been working fine for the most part. Maybe once every 3-4 months, I'll get random alert that pops up and goes away.
I filed a claim with Hyundai. After months, they wrote back saying Hyundai wouldn't be able to buy back the car, but they'd give me $500 for "customer satisfaction" as long as I signed a document saying that they aren't liable for anything.
I'm sorry but doesn't this sound fishy? Should I pursue anything further with my own attorney? The problem hasn't come up much but it's still not really a comfortable feeling knowing that these random alerts can pop up at any time, and it feels like Hyundai is basically settling with "hush money"
Whatever amount of money they're offering you it's probably less than what it would cost to fix the issue. Not repair your car but fix the issue.
I would advise don't sign that unless someone's going to come and break your legs if you don't give them the $500 you owe them don't sign.
You only have one chance to properly document the failures under warranty and your attempts to get the dealer to resolve them. Every time the problem recurs, I would take it to the dealer and tell them what happened and that it needs to be fixed. Make sure you get a print-out that states the reason you brought the car in.
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