I hope this is the new "customer service" for all providers (Houston: buy)

[cla]

I normally wouldn't post this type of info, but I am so impressed that I just had to.

There are phone calls I would rather not make. The kind that entail listening to several recorded messages telling me to press "1", "2", etc. And then 20+ minutes of listening to muzak with intermittent voice overs telling you that the volume of calls is such that you shouldn't expect to talk to anyone within any reasonable time frame.

Tonight I had such a call to make. To Comcast. Ugh... I got an ice cold beer and grabbed the phone and settled down for the long haul. I went through the number pushing hoop until I reached my "almost there" destination. And instead of the apology about the wait, I was told by the recorded voice that my wait was only 2 or 3 minutes and that I could leave a call-back number so that I wouldn't have to wait on the phone. Skeptical, I opted in, set my phone down and proceeded about my business (drinking my beer on the patio - I didn't say I had anything important to do that would prevent me from spending 20 minutes on the phone). A couple of minutes later my phone rang and I was actually talking to a human being within seconds. Got the help I needed and was on my way.

So, either the rest of Houston is at the rodeo, or Comcast's customer service has gotten better. Much, much better.

[cheryjohns]

I have done that with Comcast and found that sometimes they call back, sometimes they don't. It is sort of hit or miss.

[cla]

I actually had to call back for a log in issue and this time opted to wait on the line, since it was only a couple of minutes. Sure enough, I was speaking to someone within 2 minutes. Maybe I should buy a lottery ticket tonight. :-)

[cheryjohns]

Originally Posted by cla

I actually had to call back for a log in issue and this time opted to wait on the line, since it was only a couple of minutes. Sure enough, I was speaking to someone within 2 minutes. Maybe I should buy a lottery ticket tonight. :-)

LOL - Get down to the convenience store - quick! Pick up one for me, too.

[elnina]

Nah.... there are better ways to make those kinds of calls.
Go to Customer Service Customer Service: Companies starting with A | GetHuman.com
Find the company you want to call ( type the name or use the A-Z list)
click on view... and follow the directions ( don't forget to click on "details" and "see all" )

Here is Comcast:
Comcast (Xfinity) Customer Service Tricks, Phone Number w No Wait | GetHuman.com

I make many calls at work. Without "get human" I would be sitting by the phone all day long...

You can even make "Your Custom GetHuman Page" with all the frequent called companies on one page

You can also use this listing:
http://get2human.com/get2human_list.asp

[chris_ut]

Amazon is the best at this. You type your number on the website and they always call you within a minute or two.

[TFW46]

I've been saying good things about Comcast's Customer Service for years. Although I've read a lot of complaints, I've never had an unpleasant encounter either on the phone or in person. I've seldom had to wait long on the phone, every agent has been very helpful (some even going above and beyond) and the techs have always been prompt, courteous and pretty knowledgeable.

Of course, no one can beat Amazon's Customer Service. Those guys should teach classes on how to keep customers happy.

[cheryjohns]

Originally Posted by texasfirewheel

I've been saying good things about Comcast's Customer Service for years. Although I've read a lot of complaints, I've never had an unpleasant encounter either on the phone or in person. I've seldom had to wait long on the phone, every agent has been very helpful (some even going above and beyond) and the techs have always been prompt, courteous and pretty knowledgeable.

Of course, no one can beat Amazon's Customer Service. Those guys should teach classes on how to keep customers happy.

Agree on Amazon. They do the Spiegel thing - tell the customer it will arrive in 5 days, when it will take 3. The consumer is thinking "wow" - as opposed to being told 3 days and something happens to where it is 4 - the customer has a different attitude.

[bluelion_ms3]

Comcast isn't the only one going with this option. T-mobile also offers a call back if the expected hold time is too long