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Old 04-16-2015, 07:55 AM
 
Location: USA
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What is the procedure to follow? Thanks.
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Old 04-16-2015, 08:15 AM
 
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Make/model of computer?
Best option is to visit the mfg's website and download all necessary drivers and burn to CD before you actually need them. Depending on your computer there may be no point in having them backed up as a system recovery will restore the drivers as part of the process.
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Old 04-16-2015, 08:39 AM
 
Location: USA
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Last year I bought this refurbished Dell with Windows 7. Subsequently, due to my careless downloads I acquired malware which caused many problems. I want to uninstall Windows 7 and reinstall it. It was already installed when bought, but the disc was also sent.
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Old 04-16-2015, 08:44 AM
 
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Ok. On a sticker somewhere you should find what's called the Service Tag.

Go here Support | Dell US

enter that number, then select which version of Windows you have, and you can download the drivers. Keep in mind there may be multiple versions of the same driver listed, just get the newest one. And there may be some listed that you don't need. Just match up things like the video or network drivers with what you have listed in Device Manager.
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Old 04-16-2015, 08:53 AM
 
Location: USA
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I don't see a sticker. I didn't buy it from Dell, but from a certified seller who refurbishes Dell computers. What would happen if I uninstall windows 7 without backing up those drivers? I'm tired right now, so should postpone doing anything, I suppose.
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Old 04-16-2015, 08:57 AM
 
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Doesn't matter where it came from, it should have a service tag number on it somewhere. If you wipe & reload, you may end up unable to access the internet due to missing network drivers.
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Old 04-16-2015, 08:59 AM
 
Location: USA
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ok thanks. I could only access one side, but felt the other side and didn't feel a sticker. I'll look at it better later on.
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Old 04-16-2015, 09:01 AM
 
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Service tag will be something like this: 106V1K1

Could be a white sticker with black text, with or without a barcode, or a black sticker
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Old 04-16-2015, 01:19 PM
 
Location: USA
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If I don't remove anything, can a new Windows 7 be installed over the old one and not be affected by the virus in the old one?
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Old 04-16-2015, 01:24 PM
 
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Quote:
Originally Posted by Rubi3 View Post
If I don't remove anything, can a new Windows 7 be installed over the old one and not be affected by the virus in the old one?
Depends on how you do it, but if you're reinstalling due to a virus/malware a format is the best option.

If you reinstall Windows with the method that negates the malware you still have to reinstall all of your programs so there isn't much point.
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