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I have a hard time taking posts like this seriously. The worst ever ... compared to WHAT? From this post, how do we know you have experience with any other customer service department? As others here have noted, the very nature customer service by telephone is problematic. I would absolutely believe that some are better than others but I'm not sold that Dell's is the worst.
It is great for businesses and mediocre for personal.
A good way to know how seriously a company takes support: the ease or difficulty of trying to find the support number for warranty support on the website. Dell makes it very difficult. If you want to pay for support, that's an easy one to find...
I've never owned a Dell product. I've been told by people not to buy a Dell computer.
News, Calling up Dell for technical support can quickly turn into a sketchy situation, according to Laptop Magazine. When a reporter called the computer maker on three occasions to ask about simple issues, tech support employees were curt and repeatedly pushed "premium warranties"—in one case when the traditional warranty should have sufficed.
L-O-L. As someone that had to support 7 schools, all full of dell equipment, they are the horrible. The one I remember the most was the troubleshooting steps for a shot motherboard. The motherboard had popped solder, but they wanted to make sure to have me power cycle the computer, and reseat the CPU...
I've had 3 Dell computers in my life...1 of them is my current desktop & I don't intend to buy anything else fom Dell because I want something different, BUT, I'm sure not giving Dell any more of my business after what happened to me yesterday! I started a thread on it:
All he wanted to know was how to shut it down!! (the guy should have just told him to hold the button in until it shuts off!!)
these companies makes things much harder that they have to be for no blasted reason!!
yelling in a post does nothing more than make you look foolish.
And CD is screwing with UC and LC. WTF?
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I started a thread on it:
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