McDonald's locations in San Francisco, CA

You go thru the drive thru and several times they do not give you napkins how frustrating is that???????????????
This time I called to complain because I have had it nothing to wipe your mouth or hands with How do you like that????????????Called by phone four times in a 2 hour timespan no answer went to a fax machine after many rings.
They are not that busy.............Terrible service not going back................More than once they don't seem to know what a plain hamburger is, we have to say meat and cheese only, that is really clear but not to the people who work at this mcdonalds.