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I just saw an online article that some of their pharmacists in Kansas City stopped work a couple of days. Their CEO babbled about trying to get help, etc, etc.
Frustration is very high when professionals take such action.
I just saw an online article that some of their pharmacists in Kansas City stopped work a couple of days. Their CEO babbled about trying to get help, etc, etc.
Frustration is very high when professionals take such action.
Yep.
I feel for these folks, pharmacists and techs. And, then I struggle to get meds, and just have to address that frustration at the point of contact.
I spent most of the day Friday trying to figure out what to do to get a new prescription.
And, a fair amount on Thursday on one I was out of.
And, one I had one last tablet left.
For the one which I was out of, Walgreens' prescription interface claimed an insurance delay.
Insurance said, "No. Not really."
So, I called Walgreens again as they had let me run out of BP meds and to my last antibiotic last week. Tech told me she "Went in and fixed it," whatever that means. And, my antibiotic prescription was ready.
Something just doesn't add up, but there is no point in beating up on people who just don't have the proper system or support to do their jobs efficiently. So much wasted time and effort to only create customer dissatisfaction. So much trust lost.
I am fairly coherent and focused. Someone with focus issues and without support could lose the rest of their mind with this crapola.
The Walgreens drive through in Garner is closed all of the time. Frequently have to go in.
After my mother got out of the hospital we had her meds sent to the CVS in Hollysprings (South Park Village). For three days there was no attending pharmacist at all. Other customers also came in, and the manager told each of them they didn't have one. We chatted for a bit about how surprising that was and yet CVS still allowed prescriptions to be sent there?! We had to call the hospital and have her prescriptions sent someplace else (which was not easy surprisingly). Have no idea how many days that particular CVS didn't have a pharmacist.
I may be mistaken, but CVS should have been able to transfer those prescriptions to another pharmacy of your choice.
Yep.
I feel for these folks, pharmacists and techs. And, then I struggle to get meds, and just have to address that frustration at the point of contact.
I spent most of the day Friday trying to figure out what to do to get a new prescription.
And, a fair amount on Thursday on one I was out of.
And, one I had one last tablet left.
For the one which I was out of, Walgreens' prescription interface claimed an insurance delay.
Insurance said, "No. Not really."
So, I called Walgreens again as they had let me run out of BP meds and to my last antibiotic last week. Tech told me she "Went in and fixed it," whatever that means. And, my antibiotic prescription was ready.
Something just doesn't add up, but there is no point in beating up on people who just don't have the proper system or support to do their jobs efficiently. So much wasted time and effort to only create customer dissatisfaction. So much trust lost.
I am fairly coherent and focused. Someone with focus issues and without support could lose the rest of their mind with this crapola.
I wonder if your experiences are store dependent..? I've never had an issue with the Walgreens that I use except for a prescription toothpaste that I get which they normally don't stock but they can get it within three days. I went there today and they had two people working the pharmacy counter and one the drive through. For routine long term prescriptions you might want to consider mail order for automatic 90-day refills so you'll never run out. The insurance I used to have actually required using mail order after the initial one or two refills allowed at the local pharmacy.
I wonder if your experiences are store dependent..? I've never had an issue with the Walgreens that I use except for a prescription toothpaste that I get which they normally don't stock but they can get it within three days. I went there today and they had two people working the pharmacy counter and one the drive through. For routine long term prescriptions you might want to consider mail order for automatic 90-day refills so you'll never run out. The insurance I used to have actually required using mail order after the initial one or two refills allowed at the local pharmacy.
I believe my experiences are store dependent, yes.
After 2 years at Walgreens, I would jump back to CVS from Walgreens in a heartbeat, but CVS is not a preferred provider at this time.
Walgreens here is terrible, the rudest most incompetent people I have ever encountered in a pharmacy. CVS is better but not by a lot. My best experience has been with Kroger pharmacy - quick, efficient, helpful.
I am sure this varies greatly by regional and store management.
Walgreens here is terrible, the rudest most incompetent people I have ever encountered in a pharmacy. CVS is better but not by a lot. My best experience has been with Kroger pharmacy - quick, efficient, helpful.
I am sure this varies greatly by regional and store management.
Quote:
Originally Posted by MikeJaquish
I believe my experiences are store dependent, yes.
I generally try to operate from the perspective of "Good people caught up in a terrible system."
It helps me through a lot of things, particularly in the medical services sphere. I absorb a fair amount of stress and duress.
Until things get egregious.
It is best if I am not triggered into aggressive "burn the ships" advocacy, which is truly most likely to happen if I decide to speak up for my wife.
Walgreens here is terrible, the rudest most incompetent people I have ever encountered in a pharmacy. CVS is better but not by a lot. My best experience has been with Kroger pharmacy - quick, efficient, helpful.
I am sure this varies greatly by regional and store management.
I might have taken my business to Harris Teeter, but no drive through and a lonnnng walk from parking lot to the pharmacy.
But, right now, HT is still a consideration.
My experience with both Walgreens and CVS pharmacy drive throughs has been so spotty that I wouldn't even consider drive through convenience a factor unless I had impaired mobility. HT seems nice enough, and I'd imagine is somewhat run on Kroger's systems, that I'd consider it.
Quote:
Originally Posted by jmellc
I just saw an online article that some of their pharmacists in Kansas City stopped work a couple of days. Their CEO babbled about trying to get help, etc, etc.
Frustration is very high when professionals take such action.
There was an extensive conversation about it a month or two ago on 1A (NPR Program.)
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