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And next step would be running the x86 and the x64 installers here:
[url]https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads[/url]
IF that doesn't help, Please gather both these two informational files, and attach them here:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
Please explain your issue is in as much detail as possible.
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