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Neiman Marcus, American Express, Amazon and Dr. Mercola. Those are a few that come to mind that have repeatedly given excellent service. Publix which is regional also tends to have very polite and helpful associates.
I will second the compliment for Publix. Their employees are always polite and helpful.
Today I scratched my arm throwing some trash in the dumpster at DH's office. I was in Publix later in the day and the scratch started bleeding. One employee got me a (warm!) wet paper towel and some dry ones. Next thing I know a manager is checking on me. He got me a bandaid!
Also, USAA. They were great to work with on insurance issues with our major house fire, which also got my car.
Another vote for Publix. It’s worth paying a bit more for customer service, no wonky carts, someone will load your car if you want, and employees looking for ways to be of assistance. It’s funny, but I just had a rude cashier at Publix. It was so unusual I was actually amused. I don’t think she’ll last long.
Consumer Cellular has actual American humans on customer service lines.
We have a couple of employees that work for us part time AND they work for Publix part time. They don't strike me as any more or less polite and helpful than any of our other employees.
I wonder how much is public perception towards certain larger companies, like Publix, Chick-fil-A, and Costco. Are their employees really that much better or is there some good PR going on?
We have a couple of employees that work for us part time AND they work for Publix part time. They don't strike me as any more or less polite and helpful than any of our other employees.
I wonder how much is public perception towards certain larger companies, like Publix, Chick-fil-A, and Costco. Are their employees really that much better or is there some good PR going on?
Not so much good PR, but specific training. I think they hire for people skills and then train for specific responses for specific instances. For example, I’ve heard that Chik fil A employees are not allowed to say “no problem” as a response to thank you. They are to say, “you’re welcome” or “it is my pleasure”.
Trader Joe's is a relentlessly great performer. Another retailer not mentioned is Nordstrom. Ritz Carlton is another, where employees are "empowered" to make customer service decisions involving up to $2000 in value minus management approval.
Locally, there is a small market that will order whatever one wants if they don't have it and it is available, and their baggers will gladly carry bags to someone's car. (In fact, if there is not a line, they insist on doing that.) The cashiers are all, without exception, ALWAYS friendly.
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