I unfortunately just had to most unprofessional and unpleasant experience of my life with these people. I had always enjoyed my food with them but if costumer service is important to you, I would stay away. For months now every time I ordered the bill was ALWAYS more then I'd figured out myself, usually bye 3 to 4 dollars. The bill comes in Chinese so I could never figure out where the discrepancy was. Most times I'd just complain to my husband and go about enjoying our meal, but this time if was almost $10.00 more, that was just unexceptionable to me. At this moment instead of explaining kindly and comely to me, the lady started yelling at me saying it was my fault I didn't order correctly. As I gave her my reasonable thoughts on it. She continued yelling at me. I came to learn in the middle of the dispute that anything I didn't specify in size came in large which was more expensive. Also learned they charge for EVER soy sauce and duck sauce pack they give you. I explained MAYBE we could say we are both at fault but she didn't ask either, of course NO ONE ELSE in the world does that, EVERYONE knows U must say small if you want small. We both left situation unhappy and she was more then happy to say they would never deliver to us again. So I called Restaurant to explain how rude she was. They treated me JUST THE SAME. RUDE and Disrespectful way. Needless to say LUCKY HOUSE is OVER charging costumers, basically back handily stealing from people.
Would you recommend LUCKY HOUSE to others? No
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