UPS locations in Dover, NH

A package was delivered for me yesterday 10/27/16 in the pouring rain with no protective covering. The box was saturated and the packing slip on the inside was wet. I have contacted the shipper to let them know this but plan to keep the item so no return will be necessary in this instance.
This is not the first time this has happened. There have been numerous similar instances in the past with deliveries from the Dover, NH office. I live on Woodbury Ave in Portsmouth and Dover is far enough away that I wouldn't have time to drop by to discuss this and file a formal complaint. Your phone number is 800 and makes it very difficult/ impossible to speak to anyone of authority at your location.
Your provided service is very poor. Your personnel appear to be poorly trained and careless. I will make an effort in the future to use other shippers, Fedex or USPS for deliveries.

Overall, I am extremely satisfied with the staff at the Dover, NH UPS location. While I have only visited this UPS location only a few times, I am never disappointed. Each staff member with whom I have worked with during my visits are always very helpful and extremely welcoming. It is always so nice to walk into a business and see a happy and welcoming face. I recently had an issue with a package delivery….the package was said to have been delivered but I am still unable to locate it a week later. Throughout this process, the UPS employees who have been in contact me to solve this issue have been great and so helpful. I will continue to use the Dover, NH UPS location and again, thank you so much for the great customer service!