Welcome To Case's Column
Let me say a big welcome to all of you for joining me here. I'm going to call these blog meetings Case's Column. I wanted to use "Corner", but that was already taken.
Since 2008, it's been a real privilege to come on here and share some of my life with you, and it's a big world where we live.
In these blogs, I'll just speak whatever is on my mind, but we will be playing within the rules here. I may pick a particular topic, point out an event, or shoot the breeze. I'm a little bit of an essayist at times, so I'll just speak what's on my mind, and I might tell a story or two. Or, I might spew out an opinion or three. There will be some serious moments, some tender, some poignant, but there will also be those moments that you'll just bust out laughing. But, hopefully, everything will be in good fun here. And, of course, there's a place below for your comments and thoughts as we go along here. So feel free to join me for the ride -- I sure as heck hope I'm doing this right and not making any mistakes.
Thanks for taking your time in reading Case's Column. Hopefully, you'll enjoy being entertained by it as much as I've enjoyed putting these writings together. And thanks for the time you spend in City-Data.com, where it's great to be alive!
Regards,
case44
Let me say a big welcome to all of you for joining me here. I'm going to call these blog meetings Case's Column. I wanted to use "Corner", but that was already taken.
Since 2008, it's been a real privilege to come on here and share some of my life with you, and it's a big world where we live.In these blogs, I'll just speak whatever is on my mind, but we will be playing within the rules here. I may pick a particular topic, point out an event, or shoot the breeze. I'm a little bit of an essayist at times, so I'll just speak what's on my mind, and I might tell a story or two. Or, I might spew out an opinion or three. There will be some serious moments, some tender, some poignant, but there will also be those moments that you'll just bust out laughing. But, hopefully, everything will be in good fun here. And, of course, there's a place below for your comments and thoughts as we go along here. So feel free to join me for the ride -- I sure as heck hope I'm doing this right and not making any mistakes.
Thanks for taking your time in reading Case's Column. Hopefully, you'll enjoy being entertained by it as much as I've enjoyed putting these writings together. And thanks for the time you spend in City-Data.com, where it's great to be alive!
Regards,
case44
Would You Like An Addenda With Your Fries?
Never mind that the hour was 5:30 in the morning. As a matter of fact, this morning as I write about the travails of my travels. Yes, it was, indeed, another one of my patented road trips, and it was a Saturday drive in Central Texas, some 100 miles outside of the city of Dallas. I got up extra early just so I could be in KVET's range by 5 in time for the "Country Gold Show". After the sun rises, there will be great scenes to look at, but I'll get to that some other time.
So, anyway, I made the drive into a fast-food place to get my order made for breakfast as I give pause in order to eat a little something in the car to go with my Venti latte from Starbucks, which I'd just gotten. All I needed was one particular breakfast sandwich and nothing else. When I completed my submission at Whataburger, I told her, ".....and that's it." She followed it with, "Is there anything else I can get you?"
This is a scene I've dealt with many times before. It's like what part of "That's it" don't these folks understand? They can't possibly be hard of hearing. Now, of course, they have to do their jobs and, yes, it does involve their usual protocol, but good grief!! Sooner or later, shouldn't people just chuck the protocol in favor of some common sense?? If I say "That's it", then shouldn't that be it? Is there a postscript I need to know about? Do I need to really ask for seven more things after I decide to get just one thing??
I'm not trying to slam Whataburger, or McDonald's, or any other fast-food franchise. My point is that all customer service, whether it be food lines or clothing stores or office supplies, et al, should involve listening to your customers. Period. Listening just makes for better service, and when I order things, I'm usually clear and concise, whether it's in my car, or right in front of their faces at the counter. I'm going to tell the order taker what I plan to get, not what they think I should have.
So, in the future, can I have the unneeded apple pie to go with the unneeded French fries?? Oh, and be sure to give me a napkin.
So, anyway, I made the drive into a fast-food place to get my order made for breakfast as I give pause in order to eat a little something in the car to go with my Venti latte from Starbucks, which I'd just gotten. All I needed was one particular breakfast sandwich and nothing else. When I completed my submission at Whataburger, I told her, ".....and that's it." She followed it with, "Is there anything else I can get you?"
This is a scene I've dealt with many times before. It's like what part of "That's it" don't these folks understand? They can't possibly be hard of hearing. Now, of course, they have to do their jobs and, yes, it does involve their usual protocol, but good grief!! Sooner or later, shouldn't people just chuck the protocol in favor of some common sense?? If I say "That's it", then shouldn't that be it? Is there a postscript I need to know about? Do I need to really ask for seven more things after I decide to get just one thing??
I'm not trying to slam Whataburger, or McDonald's, or any other fast-food franchise. My point is that all customer service, whether it be food lines or clothing stores or office supplies, et al, should involve listening to your customers. Period. Listening just makes for better service, and when I order things, I'm usually clear and concise, whether it's in my car, or right in front of their faces at the counter. I'm going to tell the order taker what I plan to get, not what they think I should have.
So, in the future, can I have the unneeded apple pie to go with the unneeded French fries?? Oh, and be sure to give me a napkin.
Total Comments 2
Comments
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This happens sometimes to me at Chick-Fil-A. The three magic words don't always seem to work.Quote:She followed it with, "Is there anything else I can get you?"
Another thing they like to do sometimes is fill drink cups to the top with ice so that you're left with a 1/8 ounce (if that) drink. And then when you come back for a refill, they ask if you want more ice.
I guess these profit and sales tactics work a lot of the time or else they wouldn't use them.Posted 07-25-2009 at 07:43 PM by shoe01
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That's a funny account, case. There's nothing more irritating than when the guy on the other end doesn't listen to you. It's bad enough when the order comes out and then you discover it isn't right.Posted 08-08-2009 at 10:30 AM by malfunction
