Customer Service...or lack thereof

Hi guys. I have to tell you, something's wrong. Something is really wrong with the way people are doing business with each other. More importantly something is really wrong with the way people are treating each other. In this presentation I am giving 3 examples where I personally have experienced a lack of customer service or just plain out-and-out rudeness and discourteousness. In each of these situations I have tried to tell it exactly like it was, word-for-word. I am not embellishing it just to try to make it a good story. I want you to see what happened and then I want to know whether you think I am irrational in my thinking or if there was a serious fault by the other party.
1) Scene – I am Maintenance Supervisor for Stuart Hill Apts. The owner and upper management are on me about getting a piece of roofing trim repaired that is high on one of our 3 story roof peaks. They do not want me to attempt a repair from ladder. They do want me to call a roofing company to come make the repair. I call several local companies and explain that it is a very small job but, a job that needs done nonetheless. I find a company that can do it and it is agreed that someone will stop by to make the repair within the next 2 weeks. 2 weeks pass and the repair is not made. I call the office to ask if they know when someone may be out. I am told that it should be sometime in the next week. After this week goes by I am told that we are having a property inspection and that it is imperative that this repair be made. I am asked by the Property Manager to call again. I make the call from the leasing office in front of the Property Manager so she knows the end result. Boy was she in for a surprise. Once again I speak to the receptionist and ask her when the repair might be made. As she starts to talk to me, in the background I hear these exact words from a male voice…"Is that that God d**n son-of-a-b**ch calling about that roof trim again? Let me talk to him". Now, at this point the hair on the back of my neck is standing up and I am ready to roll with this guy but I decide to wait and hear what he has to say without letting on that I heard his brief description of me. "Listen, I'm tired of you calling about…" That is about all I heard and I blocked him out. Unfortunately that day I lost my cool and said things in front of the ladies of the office staff that I would normally never say in front of ladies. I invited this guy on the phone to come to Stuart Hill right then and there and that I'd be standing at the entrance waiting for him if he wanted to talk face-to-face…man-to-man. For some odd reason he didn't think that would be necessary. I ended up talking the Property Manager into renting a lift and I did the repairs myself when Corporate wasn't going to be around.
2) Scene – Sterling Home Depot. I am going in to network a little, try to meet some folks, and post business cards for the new waterproofing business. I walk up to an employee working at a pricing cart near the back hallway. I stand there for several seconds before he acknowledges me and then I ask if they have a place where I can post some business cards. He tells me I need to speak to one of the managers and points to some doors down the hall telling me that's where I can find them. I walk down to the break room door and the same guy says, "The guy in the blue shirt". Ok. I wait until he finishes his conversation and walks back out of the room, then I ask him if he is one of the managers of the store. His reply was, "You don't see me, I'm not here right now". What in the world was that crap, especially coming from a store manager? I knew he had to be joking but he continued to walk away. I said something like, what do you mean. He said, "I'm on lunch right now". Again, I thought he was joking. He continued to walk with his back towards me and never turned around. Ok, hair standing up on back of neck…. I said what kind of manager are you that can't even answer a quick question from a customer? He turned around and said, "Look man, I've got my lunch in my hand, I'm trying to go eat now, it's my lunch". Now I can respect the fact that people deserve private time for lunch and need that 30 minutes or so to "get away" but I also thought as a manager you are always on duty. I know that's how I operated when I worked in Managerial roles. Anyway, I said he was ridiculous and I left.
3) Scene – Fridge starts having problems. I take front panel off of ice dispenser to see if there is a burnt relay on the controls or something of that nature. I leave the front panel off since I can't fix it and know a repairman will have to come in. We call a fairly reputable appliance company in our area. Repairman will be out at 10:30 on Wednesday. I call and ask if they can hold off until 10:45, as I will be finishing up a meeting at 10:30. No problem. Repairman calls at 9:30 Wednesday morning saying he's on his way. Jenn answers phone and tells him she is leaving and I am not home until 10:45. He says, "Oh, no one's home now". Well, no not really. He does not say goodbye, he does not say thank you, and he simply hangs up. (I found all this out after the fact) Ok, I'm home at 10:38. Doorbell rings. I answer door and here stands a guy with a few hand tools in his hands. He looks disgusted to be there and does not say a word. He doesn't announce who he is or say good morning or say go to h*ll or anything. I do say hi, how are you doing. Nothing. I tell him to come on in while I put the dog away. I once again say, how are you doing? He says, "Ok, who tore this apart" all in the same breath. I tell him I did. He literally shakes his head and throws his hands up in there air and says, "I'm not gonna work on it". Now being a maintenance man most of my adult life, I can certainly understand that you don't want someone else to try to fix something, tear it into 100 pieces and then call you to figure it out. But I had removed 2 screws and pulled the front panel off. It would be like me opening the hood for a mechanic to work on my engine. Anyway, he turned around and walked off. Not another word. No, thanks anyway, no sorry about your bad luck…. nothing. Next goes the hair on the back of my neck. I follow him to the door and I say, "What kind of business are you running here"? His reply…"I'm running an appliance repair business (fair enough in my opinion) and don't want people like you that don't know anything about it tearing sh*t up all the time". I bit my tongue and then said, "Ok, have a great day sir". I may have thrown a little bit of sarcasm into that response but at least I stayed calm. I immediately called the company office and asked what tech they had sent out to me. It was the owner of the company!