I had a contractor at my home this morning, pricing out a small job. As we were talking, my cell phone rang, and I let it go to voicemail. A few minutes later, he sat down to make calculations so I used the opportunity to listen the message I received. It was an out of area agent, calling me with a referral. Since we were almost done, I texted back and let her know I was almost done on an appointment and would call her shortly. The next response I got was 30 minutes later, to let me know they had...