According to dictionary.com, to waterproof is to render impervious to water by some special process, as coating or treating with rubber.
Impervious means not permitting penetration or passage; impenetrable.
So let me ask you this. Is cutting a trench around the inside of the room and pumping water back outside true waterproofing? Is installing a hollow baseboard with tubes drilled into the block for the purpose of draining water out of the blocks and pumping it away considered true waterproofing?...

Hi guys. I have to tell you, something's wrong. Something is really wrong with the way people are doing business with each other. More importantly something is really wrong with the way people are treating each other. In this presentation I am giving 3 examples where I personally have experienced a lack of customer service or just plain out-and-out rudeness and discourteousness. In each of these situations I have tried to tell it exactly like it was, word-for-word. I am not embellishing it just...