Natural Foods, 300 Monticello Avenue 308, Norfolk, VA 23510 - Fast Food Restaurant inspection findings and violations



Business Info

Restaurant: Natural Foods
Address: 300 Monticello Avenue 308, Norfolk, VA 23510
Type: Fast Food Restaurant
Total inspections: 10
Last inspection: 04/05/2016

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Inspection findings

Inspection date

Type

Observed registration for CFM class. Observed food handler cards up to date and valid. Chicken (raw) observed stored properly. Discussed proper cooling techniques with CFM. Discussed proper reheating techniques and the concern of Salmonella. Suggested purchasing metal container for chicken on stove top to properly hot hold product and to eliminate time as a public health control policy. Approved for permit!
No violation noted during this evaluation.
04/05/2016Follow-up
Walk in refrigerator observed in good working order and repaired. Not approved for permit.
  • Critical: Person in Charge - Assignment of Responsibility* (repeated violation)
    Observation: The person in charge was not available at the time of inspection.
    Correction: The permit holder shall designate a person in charge who is authorized to monitor and manage all food establishment operations and who is authorized to take actions to ensure that the Regulations' objectives are fulfilled.
  • Critical: Food - Safe and Unadulterated* (corrected on site)
    Observation: Observed cut beet in the reach in refrigerator unwrapped and with mold accumulations.
    Correction: Ensure food is safe and unadulterated.
  • Critical: Food - Packaged and Unpackaged - Separation, Packaging, and Segregation* (corrected on site) (repeated violation)
    Observation: Raw animal food holding in a manner that may cause cross contamination of to ready-to-eat food (RTE). Raw Chicken observed stored near avocado, grapes, and olives (in door).
    Correction: Separate raw animal foods during storage, preparation, holding, and display from raw RTE food including other raw animal food such as fish for sushi or molluscan shellfish, or other raw RTE food such as vegetables, and cooked RTE food.
  • Critical: Time as a Public Health Control* (repeated violation)
    Observation: No written procedures for the use of time as a public health control with potentially hazardous foods. Did not observe time as a public health control system for chicken.
    Correction: Provide written procedures for the use of time as a public health control. The procedures must include the following steps or practices: a. Food must be marked with the time within which it must be cooked, served or discarded. b. The food is served or discarded within four hours from the time when the food is removed from temperature control c. Food in unmarked containers or packages, or for which the time expires is discarded and d. Written procedures are maintained in the food establishment and made available to the regulatory authority upon request e. Once time is implemented as a control measure for potentially hazardous food, no other measures may be substituted.
  • Temperature Measuring Devices (repeated violation)
    Observation: Thermometer located inside the reach in refrigerator was not observed accurate.
    Correction: Replace the thermometer with accurate thermometer.
  • Hand Drying Provision (repeated violation)
    Observation: No disposable towels were provided at the handwashing station in the back.
    Correction: Hand drying devices such as individual disposable paper towels, a continuous towel system that supplies the user with a clean towel or heated air hand drying device must be provided at all hand washing lavatories to encourage proper hand washing and avoid employees to drying their hands on their clothing or other unclean materials
03/28/2016Follow-up
Observed food handler cards, employee health policy, and temperature charts. Facility still in need of an additional CFM. All PHF/TCS foods observed time and/or temperature abused were voluntarily discarded. Remaining safe products were transferred to the Burger King Walk in Ref next door.
  • Critical: Person in Charge - Assignment of Responsibility* (corrected on site) (repeated violation)
    Observation: The person in charge was not available at the time of inspection.
    Correction: The permit holder shall designate a person in charge who is authorized to monitor and manage all food establishment operations and who is authorized to take actions to ensure that the Regulations' objectives are fulfilled.
  • Critical: Hands - When to Wash* (corrected on site) (repeated violation)
    Observation: A food employee failed to wash his or her hands before engaging in food preparation, after touching bare human body parts, after coughing, sneezing, eating, after handling soiled utensils or after engaging in any activity which may have contaminated his/her hands. Observed employee touching their face/nose and not wash their hands before putting on gloves.
    Correction: Instruct food employees to clean their hands and exposed portions of their arms immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single-service and single-use articles and during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing task.
  • Critical: Food - Packaged and Unpackaged - Separation, Packaging, and Segregation* (corrected on site) (repeated violation)
    Observation: Raw animal food holding in a manner that may cause cross contamination of to ready-to-eat food (RTE). Observed raw chicken stored above Ready to Eat food products (cucumbers, avocado, and tomatoes) in the Reach in Refrigerator.
    Correction: Separate raw animal foods during storage, preparation, holding, and display from raw RTE food including other raw animal food such as fish for sushi or molluscan shellfish, or other raw RTE food such as vegetables, and cooked RTE food.
  • Critical: Time as a Public Health Control*
    Observation: No written procedures for the use of time as a public health control with potentially hazardous foods. Did not observe time as a public health control system for chicken.
    Correction: Provide written procedures for the use of time as a public health control. The procedures must include the following steps or practices: a. Food must be marked with the time within which it must be cooked, served or discarded. b. The food is served or discarded within four hours from the time when the food is removed from temperature control c. Food in unmarked containers or packages, or for which the time expires is discarded and d. Written procedures are maintained in the food establishment and made available to the regulatory authority upon request e. Once time is implemented as a control measure for potentially hazardous food, no other measures may be substituted.
  • Temperature Measuring Devices
    Observation: Thermometer located inside the reach in refrigerator was not observed accurate.
    Correction: Replace the thermometer with accurate thermometer.
  • Equipment - Good Repair and Proper Adjustment
    Observation: The Walk in Refrigerator was observed in a state of disrepair and damaged.
    Correction: Repair the walk in refrigerator to restore a state of condition that allows for proper operation, accuracy, functioning, maintenance, and cleanability per Part IV, Article 1 and 2 of this chapter. If unable to repair the walk in refrigerator, replace it with one that meets the specifications of Part IV, Article 1 and 2 of this chapter.
  • Hand Drying Provision (corrected on site) (repeated violation)
    Observation: No disposable towels were provided at the handsink in the back of facility.
    Correction: Hand drying devices such as individual disposable paper towels, a continuous towel system that supplies the user with a clean towel or heated air hand drying device must be provided at all hand washing lavatories to encourage proper hand washing and avoid employees to drying their hands on their clothing or other unclean materials
03/08/2016Routine
Observed food handler cards and employee health policy. Did not observe temperature charts. Facility is still in need of additional CFM.
  • Critical: Person in Charge - Assignment of Responsibility*
    Observation: The person in charge was not available at the time of inspection.
    Correction: The permit holder shall designate a person in charge who is authorized to monitor and manage all food establishment operations and who is authorized to take actions to ensure that the Regulations' objectives are fulfilled.
  • Critical: Demonstration of Knowledge*
    Observation: A food service employee was working in the food service establishment without having a valid food service card.
    Correction: A food service employee shall have a valid food service card prior to working in the food service establishment. The person in charge shall not employ anyone to work in the food service establishment until they posses a valid food service card. A food service employee shall have a valid food service card while working in a food establishment.
  • Critical: Preventing Contamination from Hands (corrected on site)
    Observation: Employees observed handling ready-to-eat (RTE) food with their bare hands.
    Correction: Provide suitable utensils such as deli tissue, spatulas, tongs, single-use gloves, or dispensing equipment to handle RTE food to prevent contamination from hands.
  • Critical: Food - Packaged and Unpackaged - Separation, Packaging, and Segregation* (corrected on site)
    Observation: Raw animal food holding in a manner that may cause cross contamination of to ready-to-eat food (RTE). Observed raw chicken stored above RTE produce items in the reach in refrigerator.
    Correction: Separate raw animal foods during storage, preparation, holding, and display from raw RTE food including other raw animal food such as fish for sushi or molluscan shellfish, or other raw RTE food such as vegetables, and cooked RTE food.
  • Food - Miscellaneous Sources of Contamination (corrected on site)
    Observation: Observed water bottles being stored in the facility's ice bin.
    Correction: Protect food from miscellaneous sources of contamination.
  • Critical: Reheating for Hot Holding* (corrected on site)
    Observation: Observed Chicken Noodle Soup being improperly reheated in hot holding equipment.
    Correction: Reheat food products on the flat top stove.
  • Critical: Food - Potentially Hazardous Food; Hot Holding* (corrected on site)
    Observation: Chicken observed hot holding at improper temperatures.
    Correction: Discard the food and ensure that potentially hazardous foods for hot holding are maintained at 135°F or above to inhibit the growth of harmful bacteria.
  • Critical: Date Marking - Ready-to-Eat; Potentially Hazardous Food; Date Marking*
    Observation: The food products in the reach in refrigerator are not properly dated for disposition.
    Correction: Mark the name and ""consume by"" date on the container of RTE foods at the time of preparation if the food is to be held for more than 24 hours. If the food is held at 41°F or below the food shall be served or sold within 7 calendar days. Some harmful bacteria continue to grow even at refrigeration temperatures so limiting the amount of time in storage limits the amount of growth allowed for these bacteria.
  • Ventilation Hood System, Drip Prevention
    Observation: Grease from the exhaust hood system at the cook line was observed forming stalagmite deposits.
    Correction: Clean the hood system to prevent grease or condensation from draining or dripping onto food, equipment, utensils, linens, single-service, and single-use articles.
  • Critical: Equipment and Utensils - Hot Water and Chemical Sanitizing* (corrected on site)
    Observation: There was no sanitizer available in food operation areas.
    Correction: Provide QAC at proper concentration of 200 ppm and immerse or expose food contact surfaces to sanitizing solution for adequate time.
  • Handwashing Cleanser; Availability (corrected on site) (repeated violation)
    Observation: Soap was not provided at the hand washing station behind the front counter.
    Correction: Hand soap must be provided at all hand washing lavatories to encourage proper hand washing. Hand cleanser must always be present to aid in reducing microorganisms and particulate matter found on hands.
  • Hand Drying Provision (corrected on site) (repeated violation)
    Observation: No disposable towels were provided at the hand washing station located behind the front counter.
    Correction: Hand drying devices such as individual disposable paper towels, a continuous towel system that supplies the user with a clean towel or heated air hand drying device must be provided at all hand washing lavatories to encourage proper hand washing and avoid employees to drying their hands on their clothing or other unclean materials
  • Physical Facilities in Good Repair
    Observation: Ceiling tile adjacent to the juicing area is not maintained in good repair
    Correction: Maintain physical facilities in good repair. Poor repair and maintenance compromises the functionality of the physical facilities.
  • Conformance with Approved Procedures
    Observation: Temperature logs are not being maintained by the establishment.
    Correction: Maintain accurate temperature logs.
12/09/2015Routine
Maintain hood cleaning frequency to every 4 months instead of every 6 months. All previous violations addressed. Approved for permit.
  • Ventilation Hood Systems; Filters
    Observation: Ventilation filters observed not a secure fit. Replace smaller filter with a larger filter to seal gap and prevent grease leakage.
    Correction: Replace smaller filter with a larger filter to seal gap and prevent grease leakage.
03/12/2015Follow-up
Victory Wash observed for vegetable rinse. Orkin is observed as pest control company. Observed food handler cards, employee health policy, and temperature charts. Provided CFM class schedule.
  • Critical: Hands - When to Wash* (corrected on site)
    Observation: A food employee failed to wash his or her hands before engaging in food preparation, after touching bare human body parts, after coughing, sneezing, eating, after handling soiled utensils or after engaging in any activity which may have contaminated his/her hands.
    Food handler observed not washing hands after handling money and before donning single-use gloves.

    Correction: Instruct food employees to clean their hands and exposed portions of their arms immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single-service and single-use articles and during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing task.
  • Critical: Food - Potentially Hazardous Food: Cold Holding* (corrected on site)
    Observation: Pork and tuna salad cold holding at improper temperatures
    Correction: Cold hold potentially hazardous food at 41°F or below to inhibit the growth of harmful bacteria.
  • Ventilation Hood Systems; Filters
    Observation: Ventilation filters observed with severe grease deposits and accumulations. Hood sticker indicates cleaning is completed every 6 months.
    Correction: Increase professional cleaning frequency to every 4 months.
  • Critical: Equipment - Food Contact Surfaces, Nonfood Contact Surfaces, and Utensils (corrected on site)
    Observation: Sanitizer bucket not observed at food prep/operations area.
    Correction: Provide a sanitizer bucket at the proper concentrations for food contact surfaces.
  • Equipment - Food Contact Surfaces, Nonfood Contact Surfaces, and Utensils
    Observation: The nonfood-contact surfaces of the following equipment were observed soiled with an accumulation of dust, dirt, food residue, and/or other debris: Grill cover for the flat top oven.
    Correction: Maintain nonfood-contact surfaces of equipment clean.
  • Lighting, Intensity
    Observation: Less than 50 foot candles of light was noted in the cookline area. Observed lighbulb out underneath hood system.
    Correction: Provide at least 50 foot candles at a surface where a food employee is working with food or working with utensils or equipment such as knives, slicers, grinders, or saws where employee safety is a factor
03/02/2015Routine
Discussed the need for an additional CFM. PHF/TCS foods found out of temperature were discarded. Discussed installation of new reach in refrigerator in the future.
  • Critical: Equipment - Food Contact Surfaces, Nonfood Contact Surfaces, and Utensils (corrected on site)
    Observation: Observed accumulations of grime and debris on the following food contact surfaces: Juicer
    Correction: Clean and sanitize these surfaces for food contact.
  • Handwashing Cleanser; Availability
    Observation: Soap was not provided at the hand washing lavatory behind the counter.
    Correction: Hand soap must be provided at all hand washing lavatories to encourage proper hand washing. Hand cleanser must always be present to aid in reducing microorganisms and particulate matter found on hands.
  • Hand Drying Provision
    Observation: No disposable towels were provided a the hand washing lavatory behind the front counter.
    Correction: Hand drying devices such as individual disposable paper towels, a continuous towel system that supplies the user with a clean towel or heated air hand drying device must be provided at all hand washing lavatories to encourage proper hand washing and avoid employees to drying their hands on their clothing or other unclean materials
  • Ventilation Systems - Cleaning Ventilation Systems; Nuisance and Discharge Prohibition
    Observation: Intake and exhaust air ducts are not being cleaned. Observed the hood system with severe accumulations of grease and in need of hood cleaning services every 6 months.
    Correction: Clean intake and exhaust air ducts and change filters so they are not a source of contamination by dust, dirt and other materials
10/03/2014Routine
All previous violations promptly addressed. Discussed the need for an additional Certified Food Manager. Facility is very well maintained and clean. Approved for permit.
No violation noted during this evaluation.
03/24/2014Follow-up
Provided food temperature charts, food handler's class schedule, employee health policy. Not approved for permit.
  • Critical: Person in Charge - Assignment of Responsibility*
    Observation: The person in charge was not available at the time of inspection.
    Correction: The permit holder shall designate a person in charge who is authorized to monitor and manage all food establishment operations and who is authorized to take actions to ensure that the Regulations' objectives are fulfilled.
  • Critical: Demonstration of Knowledge*
    Observation: A food service employee was working in the food service establishment without having a valid food service card.
    Correction: A food service employee shall have a valid food service card prior to working in the food service establishment. The person in charge shall not employ anyone to work in the food service establishment until they posses a valid food service card. A food service employee shall have a valid food service card while working in a food establishment.
  • Critical: Employee - Responsibility of a Food Employee or an Applicant to Report to the Person in Charge*
    Observation: Employees or applicants are not aware of the reporting procedures concerning information about their health and activities if they are suspected of causing, or being exposed to a confirmed disease outbreak caused by Salmonella Typhi, Shigella spp., Escherichia coli O157:H7, Hepatitis A virus or Norovirus.
    Correction: Have the license holder require employees or applicants report to the person in charge if they meet one or more of the following high-risk conditions: Is suspected of causing, or being exposed to, a confirmed disease outbreak caused by S. Typhi, Shigella spp., Escherichia colo 0157:H7, Hepatitis A virus or Norovirus.
  • Hair Restraints - Effectiveness
    Observation: Employees observed working in the food service area without proper hair restraints.
    Correction: Ensure all employees wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food clean equipment, utensils, and linens, and unwrapped single-service and single-use articles.
  • Utensils - In-Use; Between-Use Storage (corrected on site)
    Observation: Dispensing utensils improperly stored between. Observed ice scoop with the handle in food product in the ice machine.
    Correction: Store in-use utensils or dispensing utensils in one of the following manners: 1) In the food with their handles above the top of the food and the container. 2) In food that is not potentially hazardous with their handles above the top of the food within containers or equipment that can be closed. 3) On a clean portion of the food preparation table or cooking equipment only if the in-use utensil and the food-contact surface of the food preparation table or cooking equipment are cleaned and sanitized every 4 hours. 4) In running water of sufficient velocity to flush particulates to the drain. 5) In a clean, protected location if the utensils are used only with a food that is not potentially hazardous. 6) In a container of water if the water is maintained at a temperature of at least 135°F and the container.
  • Food Storage - Clean and Dry Location
    Observation: Food stored on the floor. Or Food stored less than 6"" above the floor. Observed food products in the walk in freezer <6 in above the floor.
    Correction: Elevate food storage onto approved shelving with minimum 6"" legs or casters.
  • Critical: Date Marking - Ready-to-Eat; Potentially Hazardous Food; Date Marking*
    Observation: The prepared ready-to-eat (RTE) foods in the cold holding prep unit is not properly dated for disposition.
    Correction: Mark the name and ""consume by"" date on the container of RTE foods at the time of preparation if the food is to be held for more than 24 hours. If the food is held at 41°F or below the food shall be served or sold within 7 calendar days. Some harmful bacteria continue to grow even at refrigeration temperatures so limiting the amount of time in storage limits the amount of growth allowed for these bacteria.
  • Food Labels
    Observation: Foods not properly labelled.
    Correction: Foods, whether packaged from the provider,packed within the establishment,or contained in working containers are required to conform to specific labeling laws.
  • Consumer Advisory: Consumption of Animal Foods that are Raw, Undercooked, or Not otherwise Processed to Eliminate Pathogens
    Observation: Animal food such as beef, eggs, fish, lamb, milk, pork, poultry, or shellfish is served or sold raw, undercooked, or without otherwise being processed to eliminate pathogens, either in Ready-To-Eat form or as an ingredient in another Ready-To-Eat Food. Observed lemonade made on site that is not pastuerized.
    Correction: The Permit Holder shall inform Consumers of the significantly increased Risk of consuming such Foods by way of a Disclosure and Reminder using brochures, deli case or menu advisories, label statements, table tents, placards, or other effective written means.
  • Equipment and Utensils, Air-Drying Required (corrected on site)
    Observation: Storage containers were found sealed/closed wet after cleaning and chemical sanitization.
    Correction: Items must be allowed to drain and air-dry before being stacked or stored to allow evaporation of chemical sanitizer and moisture that may encourage microbial growth.
  • Equipment, Utensils, Linens, and Single-Service and Single-Use Articles (corrected on site)
    Observation: Single use utensils were found stored in a non-uniform manner for customer self-service.
    Correction: Store single use utensils in a uniform direction to prevent the potential of cross contamination.
  • Equipment, Utensils, Linens, and Single-Service and Single-Use Articles (corrected on site)
    Observation: Clean single use utensils were not observed stored with the food-contact surface facing upward.
    Correction: Store equipment and utensils covered or inverted to prevent contamination while in storage.
  • Mops - Drying Mops
    Observation: Mops and brooms not hung up to air dry.
    Correction: Wet use maintenance items such as mops must be hung in a position that allows them to air dry so they are not allowed to grow contamination which can then be spread through the establishment at the next use.
  • Critical: Toxics - Common Name/working Containers of Toxics*
    Observation: Working containers of various chemicals are not properly labeled.
    Correction: Working containers of toxic items are to be properly labeled with contents. Identification of these containers with the common name of the material helps prevent the dangerous misuse of the contents.
  • Conformance with Approved Procedures
    Observation: Temperature logs are not being maintained by the establishment.
    Correction: Maintain accurate temperature logs.
03/18/2014Routine
Delfield drawer unit is not being used for refrigeration. Operator indicated he might store non-TCS foods in this area.
Three compartment sink equipped with indirect drain.
Operator sending someone to class on February 11 and 13, 2014 for Certified Food Manager.
Facility recommended for permit. Letter of Authorization provided to operator.

  • Critical: Backflow Prevention*
    Observation: A direct connection exists between the drain line of the food preparation sink and the sewer line.
    Correction: Eliminate the direct connection between the sewer line and the cited equipment.
  • Physical Facilities in Good Repair
    Observation: Missing caps in walk-in freezer.
    Excessive amount of spray foam around condensate line in walk-in freezer.
    Mold observed on florescent light fixture in walk-in freezer.
    No fire caulk around hood above grill and sandwich unit.
    Opening observed around discharge line from grease trap going into wall.

    Correction: Maintain physical facilities in good repair. Poor repair and maintenance compromises the functionality of the physical facilities.
02/07/2014Pre-Opening

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