Went in for a sandwich to take home about 3 pm. Waited a bit for employee. And oh there was two ,the employee said to be on break cause they had been so busy. The baine ( food case) was frozen everywhere, the foods where frozen , was empty and in need of a thorough cleaning filling for a appealing appearance . Oven was off. Only like 5 peanut butter cookies in cookie display nothing else. Has he was to dress my sandwich asked for new lettuce this was frozen and mostly empty and the containers were refilled and replaced. Wanted light mayo tried all 3 squeeze bottles they were empty. Had to wait on refilling that also. I use to be employed by Subway and also a manager. With that said the store was bad and I told them they have a lot to do. The lobby wasn't bad but what the customer seen when purchasing their meal I have to say was a big turn off. It was such a sad sight. And no chocolate chip cookies and no aromas when entering. But 3pm ovens off?