So no replacement yet.
Today the caregiver showed up to the house and sat in the driveway for half an hour.
After opening the door twice and observing her being in her vehicle (I kept checking to see if she was here), I went ahead and began the process of just getting my mom ready myself since the caregiver was not coming in. While showering, the agency called to say the caregiver could not gain entry to the house. As they are saying this the caregiver walked in (because the door had been unlocked the whole time just as it is every day she comes and walks into the house through the unlocked front door).
It's not the first time she has pulled this - lying to the agency that she knocked but that I'm not answering. Essentially she got paid to sit in the driveway for that time while I got my mom ready
I politely asked her to please leave.
I know the agency stated that they're working on getting a replacement but PACE stated we could just try another agency. I'd rather do that because this is just not right. SMH
ETA: Last time I observed her getting my mom ready she washed her 'backside' while standing, then immediately put the same cloth in my mom's hand and told her to use it on her 'front parts'. And to think the agency stated today that 'she's one of their best aides'. What gives with this industry? It really is a shame.