Ensuring the Best Service for All Travelers
Microtel is committed to ensuring that travelers with disabilities and special needs receive the best possible service and have an enjoyable stay. For our guests with disabilities, that commitment starts with establishing brand-standard prototypical designs that meet all ADA-compliance guidelines and ensuring that all hotels feature a designated number of rooms that are available for guests with disabilities. For our guests of short stature - people 4' 10" and under with the medical condition of dwarfism, it means making Short Stature Accessibility Kits available at every hotel.
However, we know that compliance alone is not enough. So, we've taken it one step further by striving for 'attitude accessibility'. We are currently the only hotel chain to offer Opening Doors® training for disability etiquette to ALL staff at EVERY one of our hotels. The Opening Doors program teaches hospitality employees how to be friendly and helpful to travelers with disabilities and special needs and also teaches practical service skills covering customer relations, operational procedures, emergency and safety considerations, and an awareness of "people first" terminology. The adoption of this program into our training series is simply our way of ensuring that we not only provide accommodations that meet disabled travelers needs, but provide consistent service no matter who our guest is.
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