U.S. Cellular locations in Fond du Lac County, WI (Fond du Lac, Ripon, Waupun)

awesome! fast service!

I was in on Friday, October 24. I only needed to pick up an NFL phone case with the Green Bay Packer Logo on it. I found it myself and when an associate came up to me I stated I needed to pay. She stated that it was "first come, first serve" and she would put my name on a list. I asked how long it would take and she stated she did not know. I asked if I could just pay for the one item and leave, she said no. I began to wait. 15 minutes later, another associate came and asked if I had been helped. I stated that I just needed to pay for the phone case and I would be able to leave. She asked if my name was on the list as it was "first come first serve." I stated that it was, but again asked if I could just pay, as it would take less than 5 minutes. She said no, and stated the wait could be 2 hours. II then proceeded to wait. 10 minutes later, a woman in line ahead of me who I had been talking to, stated she had to leave, and offered me her spot as she knew I only needed to pay for one item. When her name was called, I stated to the associate that she had to leave and stated I could take her place, as I just had to pay for the phone case in my hand. She looked at me with a blank expression on her face. I stated that while she was just standing there, she could have been helping me, she then proceeded to call the next name on her list. I ended up leaving and plan to buy the phone case on line for twice as much money. I think it is POOR CUSTOMER SERVICE to make a person wait to pay for an item. The sales associate could have asked the next person in line if they were ok with just checking me out, instead they chose to follow this ridiculous "policy" and lost $30 in sales from me. SHAME ON YOUR STORE for not putting people first!!!!

I would give them 0 stars if I could customer service sucks!! They are very very slow waited 2 hours then left cant wait forever for you to tell me you cant help! you suck!!!!!!!!!

I have had a few issues with USCELLULAR over the years but they were easily resolved. Dealing with this location for the past 6 weeks trying to make changes to my account has been an ongoing nightmare - my account has been changed/unchange/rechanged/unchanged and the only constant has been that the bill has risen. We have spent at least 6 hours in this store trying to move one line to our account and change the account holder - the manager has the worst customer service skills I have ever seen, but she has given us two free cups of coffee should we care to visit a religious bookstore in town.