Pizza Hut locations in Pearland, TX

we ordered pizza locally in Pearland, and yes it was raining. but zero happened and no communication from store or call center. called back - one hour and a half later, the call center apologizes then puts you on hold.....twice! really? just tell me it's not possible. I wish I could include a musical rendition of the "hold" song which played for 20 minutes.
we have eaten in the restaurant once or twice, and the pizza was good. this negative review is about Pizza Hut, call center approach, how it doesn't really work, and how even when brought to their attention, did not attempt any resolution. customer service is easily as important as quality of food. especially pizza... it's not like it's a rare find!

Great service, workers are always nice, acknowledge is big in this place, they say hi welcome to pizza hut, how can I help you.
Place is always clean, very professional when aswering the phone. workers are clean, and dont discuss their personal matter in the front like some other places i have been. workers are always very helpful if asked about the promotions, they try to give you the best deal for as many people to cater. Condiments are always included never have to ask, and if you have to wait for a few mintures there are seats or benches, in the place.

Horrible service, called to complain about the burnt food and got a call center, kept getting the run around - 3 calls just kept getting put on hold - 2 1/2 hrs later still no one returned a call. Will never use this place again. Quit using them once before for similar service, and thought we woudl give it another try. Won't make that mistake again, but thing inedible food should have to be paid for! Brownie was so burnt that I had to put a knife on it and hit it to break it apart. Now the hassle of trying to recoup funds!